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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,965 Reviews

2,965 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 03, 2024

Great communication, great service, nice friendly service. Kept me in the loop and got my car back in a reasonable amount of time for the service performed. More

by Ccrocker3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Dec 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like the type of service we strive to provide for our customers! We're glad that you were well-informed and the service for your Honda was efficient. Thanks for putting your trust in us, and we welcome you to come back any time!

December 03, 2024

Great fast and reliable service. Will continue to come back for all my services on my Honda More

by Regomes79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're so happy that you will be returning after a service visit for your Honda! Thank you for giving us your business, and we can't wait to see you again.

December 03, 2024

I came to the Dealership for fuel access door not opening and was resolved with the assistance of Service Advisor Zackary Fausto. I have to say that the level of service that I received is outstanding everyt More

by Larrytomas940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Fausto 5 star.
Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you were able to get the fuel access door addressed, Larry! Thanks for the nice review for Zackary and for putting your trust in our service team. When you're ready for service once again, you can schedule online!

December 03, 2024

A great friendly professional service department. They completed the work before they said it would be done More

by vandenbrande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hoch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to read in our reviews! We're thrilled that you had a fast service visit for your Honda. Hopefully, we'll be seeing you again in the future. Thank you!

December 02, 2024

Great Service! ! Good people, the dealership is large, clean and inviting. The bistro serves good food and drink More

by Scotthuber0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Williams
Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like you had an amazing service visit for your Honda, Scott! We're pleased that our bistro catered to your tastes and that you felt comfortable at our dealership. Thanks so much, and we look forward to seeing you again!

December 02, 2024

It took 5 and a half hours to buy my leased vehicle. Insane! That is entirely too long! They still tried to sell me things I didn't want after telling them no already. More

by jim.grimes.id
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristian Rivas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Jim, We appreciate your feedback on your experience in leasing a Honda. We can imagine the frustration you experienced in the lengthy wait for your car, which we can address with our sales team. If you have any other concerns, please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

December 02, 2024

Zackary Frausto, service advisor did a great job explaining what my car needed and why. He added air to my tires to get them up to recommended pressure when the mechanic forgot to do it. He was ve More

by Mary Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Frausto
Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that you could be squeezed in for service for your Honda, Mary! No sweat--we're happy that you came by, and we consider you a valued customer any time. It's great that Zackary could also make sure that your tires were up to speed. Thank you, and we'll see you again!

December 02, 2024

They took care of my issue promptly and fairly, and my waiting time was minimal More

by Rggaffney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Creen
Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear that your service visit for your Honda went so well, and you could quickly get on the road! Thanks for bringing your car in for service, and you're welcome to return at any time.

December 01, 2024

Everyone was on their job and doing well. My advisor helped me at the parts counter and installed the part for me as it just snapped on the front end. He kept me informed of status of th More

by Dhotchkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto, at the parts dept and in the service dept.
Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased to hear that our service team went the extra mile and could install the part for your Honda! We're glad, too, that you were regularly updated on your oil change and tire rotation. We want you to be an active participant! Thanks for trusting in our team, especially Zackary, and we hope to see you at a future date!

December 01, 2024

Always helpful,friendly, reasonable cost, never takes advantage with unnecessary repairs. I will always use Norm Reese Honda! More

by Judyhowardward@gmail.comno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
Dec 03, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review, Judy and Howard! We're so happy that we've been able to partner with you on servicing your Honda. If you need anything else, please reach out. Thank you!

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