Norm Reeves Honda Superstore North Richland Hills - Service Center

Great customer service. Did the break job in reasonable time. Appreciate the quick turnaround and got me out the door Did the break job in reasonable time. Appreciate the quick turnaround and got me out the door More

Eric was a doll. Very much appreciated his quickness and kindness. I was late to my original appointment but he still took care of me 3 hours later. Thanks Eric for u Very much appreciated his quickness and kindness. I was late to my original appointment but he still took care of me 3 hours later. Thanks Eric for upholding a good name for Norman! More

Worst experience I have ever had with this dealer. The service advisor Eric Martinez was a joke. He did not communicate well at all. I expressed to him my concern about my tire. I told him there was a The service advisor Eric Martinez was a joke. He did not communicate well at all. I expressed to him my concern about my tire. I told him there was a leak and wanted it checked for a nail. The report stated there was nothing wrong with the tire. Besides a missing lug nut. The next day I woke up to a flare tire. I had to make a trip to the tire shop to find out there was a nail in my tire. My is also leaking oil now. So now I will have to make another trip to there for them to fix it. Eric was not communicative at all. He was never at his desk when I called and when he did call back he said he would call me back and never did. I just got a text saying my car was ready. When I arrived to pick up my car I waited 20 minutes before anyone even approached me to see if I had been helped. Eric had walked by me a few times and even made eye contact with me and didn’t bother to say a word to me. It almost makes me wonder if I had agreed to get my breaks replaced if he would have treated me differently. I am very disappointed in the customer service from this visit I will not be returning, it’s a shame at the poor customer service because I was looking into trading my car in for a different car, but after this last visit I will be looking elsewhere. More

I had a Chevrolet Truck stolen, and it had the Driver Two keyfob for my Honda in it. And on short notice, Norm Reeves Honda professionally deleted the stolen keyfob from my Honda, so I could continue to oper keyfob for my Honda in it. And on short notice, Norm Reeves Honda professionally deleted the stolen keyfob from my Honda, so I could continue to operate it worry free of it getting stolen. Thank You Very Much Norm Reeves Honda. More

Keys were lost for my vehicle, no one recognized what I was waiting for after I was told car would be pulled around was waiting for after I was told car would be pulled around More

My skid plate was no probably fastened and fell off on the highway on my way back from the dealership. My tire light also turned on after having swapped out a new tire. These are issues that should not ha the highway on my way back from the dealership. My tire light also turned on after having swapped out a new tire. These are issues that should not happen and are dangerous. More

Received good service on oil change and tire rotation plus complementary car wash is a plus. plus complementary car wash is a plus. More

He went above and beyond to assist us. I really appreciate his attention to detail. I really appreciate his attention to detail. More

Elizabeth is the new service manager and she resolved the problems quickly and professionally... I appreciate the reasonable attitude and the FAST response she provided problems quickly and professionally... I appreciate the reasonable attitude and the FAST response she provided More

Fast, clean, great service. I appreciated the sense of urgency and not having to wait at the dealership the whole day. I appreciated the sense of urgency and not having to wait at the dealership the whole day. More