Michael Wright
Michael Wright at Norm Reeves Honda Superstore North Richland Hills

Michael Wright

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.8
237 Reviews
4.8

237 Reviews

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237 Reviews of Michael Wright

May 10, 2026

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Employee Rating

I was initially signed up for a $0 oil change, so I assumed it was complimentary service. After the service was completed, I was surprised to find the total was around $60, even after coupons were appl More

by Monu54C
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

May 09, 2026

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I love this dealership, purchase a few cars and always take my Hondas here for service. The service team is superb and defeats all honda service bays in dfw. I drive rather far because the customer servic More

by ne.thurman
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cody Brian & Tommy crean

May 11, 2026

Norm Reeves Honda Superstore North Richland Hills responded

Your continued support reflects the stability you find in a long-running broadcast signal that never drops out, no matter the distance or how often you use it. That consistency is something the team takes pride in. Another clear transmission is set for your next stop in.

May 07, 2026

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Employee Rating

Michael is always wonderful to work with. Sometimes even with an appointment the amount of time that we have to wait is a bit excessive. More

by j.vaughn105
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

May 08, 2026

Norm Reeves Honda Superstore North Richland Hills responded

This feels like a genuine check-in, and we appreciate that. Michael clearly makes a strong impression, and we’re glad for that consistency. We also take your feedback on wait time seriously and will keep working to make that part of the experience smoother.

May 07, 2026

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Nice and clean place, friendly and knowledgeable staff. Conveniently located and well maintained facility. Good experience. More

by Pkhup1
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2026

Norm Reeves Honda Superstore North Richland Hills responded

This review feels like the customer service version of “everything just clicked.” Friendly staff, knowledgeable help, and a clean, welcoming environment are exactly what we hope every visit feels like. Appreciate the kind words.

May 07, 2026

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Employee Rating

Nice and clean place, friendly and knowledgeable staff. Conveniently located and well maintained facility. Good experience. More

by Pkhup1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Norm Reeves Honda Superstore North Richland Hills responded

This review feels like the customer service version of “everything just clicked.” Friendly staff, knowledgeable help, and a clean, welcoming environment are exactly what we hope every visit feels like. Appreciate the kind words.

May 07, 2026

Dealership Rating
Employee Rating

Just ok. I have had numerous people at your dealership. Michael was average in comparison. Seemed a little disinterested. Compared to other enthusiastic peopl More

by Debrahefner
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2026

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the honest review. We know even small differences in communication and enthusiasm can shape the overall experience, especially when you’ve had stronger interactions during past visits. We appreciate you sharing your thoughts and will use this feedback as an opportunity to continue improving.

May 01, 2026

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Very courteous personnel (particularly Michael Wright, who was especially helpful and friendly), timely service scheduling and completion of repairs, and an excellent facility. More

by djs68128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Norm Reeves Honda Superstore North Richland Hills responded

Courteous people, timely service, and a comfortable facility can really change the whole tone of a visit. We’re especially glad Michael helped make your experience feel friendly and welcoming along the way. Thanks!

April 28, 2026

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Employee Rating

Michael did an excellent job checking me in for the warranty service. At delivery, Michael had to be away on personal business, but Tommy handled my checkout excellently and the issue was resolved. More

by mvick14
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

Apr 28, 2026

mvick14 responded

Michael did an excellent job checking me in for the warranty service. At delivery, Michael had to be away on personal business, but Tommy handled my checkout excellently and the issue was resolved.

April 21, 2026

Dealership Rating
Employee Rating

Great friendly staff! Mike always goes above and beyond! Thank you Great service fast and efficient when I come in for maintenance services. More

by prodriguez5454
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

Apr 22, 2026

Norm Reeves Honda Superstore North Richland Hills responded

This feels like Mike has officially unlocked “legendary helper” status. Fast, friendly, and somehow always going the extra mile like it’s second nature. We love hearing that your visits are smooth and efficient every time.

April 17, 2026

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Employee Rating

The service delivered was excellent and fully met my expectations. It was a very good experience as the others I've had. More

by mvick14
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

Apr 17, 2026

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we're grateful for this 5-star rating! Michael is a shining star on our team, and it reads as if he gave you an out-of-this-world experience. Thanks!

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