Norm Reeves Honda Superstore West Covina - Service Center

Less then 12k on my 2012 Odyssey and rotors warped. The advisor refused to cover the labor. Mind you, the warped rotors are a known issue on this vehicle (google it yourself). Still, the Patrick refused. H advisor refused to cover the labor. Mind you, the warped rotors are a known issue on this vehicle (google it yourself). Still, the Patrick refused. Honda and Norm Reeves West Covina just lost a customer for life. More

Ever since I purchased my 2007 accord in December 2011, Ronnie has gone above and beyond what a service advisor should do. Their job is not a easy one. See, the idea is a customer should know as much as p Ronnie has gone above and beyond what a service advisor should do. Their job is not a easy one. See, the idea is a customer should know as much as possible about their vehicle which in turn makes the service advisors job a whole world easier. So, if you are in West Covina, or want to change your current service advisor, hit up Ronnie Gripp. Best in the business! Keep up the good work! More

After having issues with another dealer in the San Gabriel Valley, which I bought the Certified Vehicle from, I took my van to Norm Reeves. As soon as I pulled into the service lane I was immediately Gabriel Valley, which I bought the Certified Vehicle from, I took my van to Norm Reeves. As soon as I pulled into the service lane I was immediately greeted by Lewis Lam a service writer, I started to explain the problem and before I could finish Lewis already knew what the problem was. Unlike the dealer I bought the van from who needed it all day to figure out the problem, Lewis called me in about 3 hours to tell me the axle had been replaced, the van was washed and ready for pick up. Unfortunately for me, in order to keep my extended warranty valid I will need to take my van to "the other dealer" once a year for maintenance. For any other warranty or dealer required service I will be going to Norm Reeves in West Covina. More

Just had a great experience at Norm Reeves West Covina. Community Honda in Whittier refused to even look at my 2010 Insight (I live in Whittier) I took it to Norm Reeves in W. Covina, and they were nothing Community Honda in Whittier refused to even look at my 2010 Insight (I live in Whittier) I took it to Norm Reeves in W. Covina, and they were nothing but kind, and helpful, and fair. I would highly recommend the service dept. at this dealership to anyone. Also the waiting area was top notch. Large, clean, comfortable. I can't say enough. EJE Whittier, Ca. More

I took my car to Norm reeves honda dealer to do the 100k major service, and also request to repair the factory default on my car. The dealer promise me that i can get back my car within 24 hours. However, t major service, and also request to repair the factory default on my car. The dealer promise me that i can get back my car within 24 hours. However, they just keep lie to me since I fell in their tricks. They said my car's vin num doesn't fall in their recall record, so i won't be free for charge for the factory recall. In this point, I will make contact with honda corp. and see what are the dealer lie to me. In addition, They make excuse to delay schedule for pick up almost a week. I call them day by day, but they just told me "Due to delivery delay, you can't pick it up today". Finally, I got my car back, but they charge me almost double of the original estimate. It just pissed me off. I think they never being honest to their customer. In the service contact, they listed all the xxxxxxxx for them to make excuse. They charge the inreasonable price and emphasis their responsbility is limited, and no guarantee all the time, ever they had made promise to you on little thing. I just don't understand how they do business like that maybe they just know how to play some trick and fooling around to make profit. Maybe this dealer is too small and in-capacity to run their business. Honda is mean reliability to me since I bought my first car from Honda. Unfortunlately, I met the worst HONDA DEALER in the world and their words mean nothing. If you believe them, It will cost you alot. More