
Norm Reeves Hyundai Superstore
Cerritos, CA
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Great experience with Mike De Leon! He was super responsive and helpful. He gets 5 stars! Unfortunately, the dealer forced me to pay for some security "feature" that I absolutely did He was super responsive and helpful. He gets 5 stars! Unfortunately, the dealer forced me to pay for some security "feature" that I absolutely didn't want or need. I realize it's common for dealers to add these high margin "extras", but I'm not a fan of this approach to selling cars. More
The entire process was a hassle from the moment I stepped in the store despite having done everything else online. Moved from office to office to go over the same 'warranties' and 'offers' repeatedly. After in the store despite having done everything else online. Moved from office to office to go over the same 'warranties' and 'offers' repeatedly. After finishing, I am contacted by Kyle in Finance to do a 'interview' that is mandatory for financing. I complete the interview but the dealership doesn't stop there, Cesar from Finance starts contacting relatives that were listed on my finance application about it, despite me having completed everything. Serious mishandling of data and poor internal process control at Hyundai. A one and done deal for me and Hyundai. More
The team was very attentive, answered all of our questions, very thorough in the explanations and had us out of the dealership quickly. It was a great experience. questions, very thorough in the explanations and had us out of the dealership quickly. It was a great experience. More
Ask for Mike De Leon! Best salesperson and not pushy at all. He listens and you can tell that he genuinely wants to do all he can to help you out. We have leased multiple Best salesperson and not pushy at all. He listens and you can tell that he genuinely wants to do all he can to help you out. We have leased multiple cars from him and will continue to do so. This most recent visit was the fastest. Between Mike, the staff in finance, and the general sales manager, Javed, we were able to get our car super quick without any haggling or pushy upsells. They explain the additional packages, give logical opinions, and then respect your answers. We will continue to go to Mike. More
Tryse Redford was wonderful. He put us completely at ease while we discuss the features we were looking for in a car. He was very accommodating and didn't rush us. He treated us He put us completely at ease while we discuss the features we were looking for in a car. He was very accommodating and didn't rush us. He treated us like we were his only clients for the day. I highly recommend him for his skills. Even after the sale, he connected with us to make sure everything was ok. Good job!!! More
Sky was very helpful throughout the entire process, from my test drive to the completion of my leasing. Excellent customer service. I will seek him out if I have any other questions and needs from Hyundai. my test drive to the completion of my leasing. Excellent customer service. I will seek him out if I have any other questions and needs from Hyundai. More
The entire place was friendly and very knowledgeable. Jimmy and Elijah and team were very helpful. Made the process a lot easier and more enjoyable. Jimmy and Elijah and team were very helpful. Made the process a lot easier and more enjoyable. More
We had a situation where we needed a new car ASAP. Mike was such a helpful sales rep and walked us through everything. He also answered all of our questions and concerns to make sure we got the best d Mike was such a helpful sales rep and walked us through everything. He also answered all of our questions and concerns to make sure we got the best deal that worked with our needs. Buying a car isn't always quick (sometimes a few hours), but both Mike and Arturo from Finance helped make our buying process as smooth as possible. Also, we commented on how the music on the sales floor had such good vibes, my husband and I were both jamming to it during the entire process. More