Norm Reeves Hyundai Superstore

Big Shout out to Jeffrey in service. I went by the dealership this morning. No appointment. Just to get help updating the clock in my Kona. Jeffrey quickly assisted me. Jeffrey has a w I went by the dealership this morning. No appointment. Just to get help updating the clock in my Kona. Jeffrey quickly assisted me. Jeffrey has a wonderful attitude. Jeffrey provided excellent customer service. Thank you again Jeffrey. More

I am reviewing my 2021 Hyundai Palisade and my service experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelp experiences at Cerritos and Huntington Beach Hyundai. The car has been plagued by ongoing safety, mechanical, and cosmetic issues, paired with unhelpful & unprofessional dealer service. If I could give negative stars for both, I would. Sunroof: I was told at the time of purchase that it needed replacement; required multiple visits after the dealer failed to order the replacement part in advance. Electronics: Required repeated visits to fix a failed driver-side auto window and a blown passenger speaker. Paint Defects: Paint faded and trim bubbled within a year. Service Consultant Gary Ohnesorgen falsely claimed the warranty was expired, ignored calls, and tried to rescind a goodwill offer before I discovered the repair was 100% covered by an EG Assurance Warranty—which he overlooked without apologizing. Months later, the trim peeled because it was left off the original job, and the dealer now refuses to fix it. Rear Sensors: Failed to activate, leading to a minor reverse collision; the dealer confirmed the sensors were miswired. Refuse to fix damaged tail light. Park/Shifter Mechanism Failure: The vehicle failed to engage into Park, causing it to roll forward resulting in several thousand dollars in body damage to the front and side of the vehicle. Following this incident, I reported it to Hyundai Motor Co as well as taking the vehicle to the dealership multiple times to address recurring shifter failures. One representative acknowledged a service bulletin regarding shifter control issues on the 2021 Palisade. Despite ongoing failures, Huntington Beach Hyundai repeatedly refused further repairs, claiming they could not replicate the issue. Service representative Peter Armanious was consistently unprofessional and dismissed my concerns, stating at one point that the issue I described was "impossible." After I advocated for over a year, the dealership finally replaced the shifter unit "in hopes that it would work." In my experience, the damage and defects have made the car unsafe for my family, yet Hyundai Motor Co. has denied all responsibility, repair coverage, and buyback requests. Between persistent recalls, safety hazards, and dismissive service since the beginning, I strongly advise against buying this vehicle or servicing at either dealership. I was warned by several others not to use Hyundai, specifically Cerritos, I wish I had listened. The service at both dealerships has been extremely unprofessional and disappointing. More

sky kim was nice to work with. helpful and attentive to customers needs my salesperson sky kim was extremely helpful with helping me purchase my new Hyundai helpful and attentive to customers needs my salesperson sky kim was extremely helpful with helping me purchase my new Hyundai More

Tracy and Joseph were nice to work with. They worked hard at finding the right vehicle. However, after going over the sales receipt, I noticed a charge for something we did not want. We said They worked hard at finding the right vehicle. However, after going over the sales receipt, I noticed a charge for something we did not want. We said no to the SWDS . We were charged $2,022 for it. We told Joseph and Tracy specifically that the car is kept in the garage and we did not want it. I also have a question about EG Theft deterrent for $500. Neither the sales or finance department brought this to our attention. I would like those charges taken off. Thank you. More

Staffs are accommodating, helpful and attentive to customers needs. They help as much as they could to satisfy the customer and met the expectations. customers needs. They help as much as they could to satisfy the customer and met the expectations. More

My salesperson, Elijah Tillman, was fantastic. Recommend this dealership for all your Hyundai needs. Fast, friendly and competent. Recommend this dealership for all your Hyundai needs. Fast, friendly and competent. More

Mike De Leon and Elijah Tallman were both extremely helpful with helping me purchase my new Hyundai Elantra Hybrid! They explained all of the features available, any add-ons that I may be interested in helpful with helping me purchase my new Hyundai Elantra Hybrid! They explained all of the features available, any add-ons that I may be interested in, and were just generally pleasant to work with. Arthur Ortegawas also great with getting together all of my paperwork for my trade-in and purchase. I've had very difficult times at dealerships, so it was really refreshing to have the team genuinely be helpful. More

Fred at Cerritos Norm Reeves Hyundai was awesome! He was quick to find the Elantra Hybrid that I had seen on their website, so that I could test drive it and see how it felt and handled. Fred was str He was quick to find the Elantra Hybrid that I had seen on their website, so that I could test drive it and see how it felt and handled. Fred was straight-forward and answered all my questions. If he didn't know the answer immediately, he looked it up and got it verified. Even with my showing up at the dealership 2 hours before closing on a Sunday, Fred and Alex were able to get through the purchase negotiations and paperwork done pretty quickly for my car purchase! More

I didn't like that they tried to get in a higher price and play the game of pricing war of how much they would give for my car. When I asked the manager of why they just give the higher price on my trad and play the game of pricing war of how much they would give for my car. When I asked the manager of why they just give the higher price on my trade in to begin with. Answer because some people will take the lower price. More

I live in Montebello and I don't mind going all the way to Cerritos to have my car serviced. Thank you Jayden for your help. Professional all the way. to Cerritos to have my car serviced. Thank you Jayden for your help. Professional all the way. More