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Norm Reeves Hyundai Superstore

Cerritos, CA

Overview
Reviews
4.6
3,349 Reviews
Call Dealership (562) 353-4062
View Awards

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,349 reviews

September 12, 2024

Dealer could not track the record of last service and kept asking to pay for service. Also the service technician did not ask for approval after a hour. He asked for an approval after 3 hours. The car More

by Mlatif205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 13, 2024 -

Norm Reeves Hyundai Superstore responded

We apologize for the inconvenience you experienced with your recent service visit. We value your time and would like the opportunity to address this matter directly. Please reach out to me at 562-405-3505 to discuss this further. Thank you. -Bill Stephens, General Manager.

September 10, 2024

Quick and easy, Agent was very aware of the issue at hand also very communicative. More

by leana.padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Juarez
Report | Print
Sep 11, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Leana. Thank you for rating your recent service experience 5 stars! It helps us know how our team is meeting customers' needs. We appreciate your feedback and are glad to hear that our team was helpful and communicative. Please let us know if we can help with anything else!

September 10, 2024

Friendly and knowledgeable staff. They offer free rides home within a certain amount of miles. They looked up my warranty and I unexpectedly received a new tire at no charge! More

by 717Felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 10, 2024 -

Norm Reeves Hyundai Superstore responded

Felicia, we're glad you were satisfied by your Norm Reeves Hyundai experience. We appreciate your kind feedback and look forward to assisting you again in the future.

September 09, 2024

Very cordial and helpful. Answered all questions and explained all options. They were serious about doing business More

by cash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Dorantes, Fred Daymeh
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

We're so glad to hear that you had a 5-star experience with our team! We always want to make the process transparent and answer all questions, so it's nice to know that came across. Thank you!

September 07, 2024

Juan is a great service writer representative for Cerrito Hyundai Motors and he should get a Pay increase More

by Tommie.Dirks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Tommie. We're very glad to hear you had a 5-star experience with Juan in our service department. We appreciate your recommendation and hope to assist you again in the future.

September 07, 2024

Candice R. Was very professional and treated us excellently. We were extremely happy with our visit. More

by Brucebaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

This is great to hear, thank you! We will make sure to pass along your kind feedback to Candice. Please come see us again!

September 07, 2024

It’s a nice place the people there are nice and courteous. I have no problems. More

by mspinkybby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 09, 2024 -

Norm Reeves Hyundai Superstore responded

We always want our team to deliver excellent customer service and are happy to hear that was your experience. Thanks for choosing Norm Reeves Hyundai, and have a great day!

September 05, 2024

Moe was amazing. Very thorough with explanations. So great about communicating throughout the process what was going on. And just a very pleasant personality, cong More

by jillhitchcock1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe
Report | Print
Sep 06, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you, Jill, for sharing your fantastic experience with Moe and the team! We're so glad to hear that Moe's thorough explanations and great communication made the process smooth for you. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing Norm Reeves Hyundai!

September 03, 2024

Good customer service. Representative answer all my question...and the dealership have patience I will come again for next time service More

by Wu188188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for taking the time to leave us your feedback. We're glad that you got the answers you need during your recent service experience. We look forward to assisting you again in the future.

September 03, 2024

Great customer service! Candace always kept me informed during the process. They found what the issue was and repaired it. More

by Lberger53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
Report | Print
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

We're very happy to hear these kind words about Candace! We always want to deliver an exceptional experience and reviews like yours help us know how we're doing. Thank you!

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