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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,349 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,349 reviews

September 03, 2024

Courteous and helpful people. Facility is so clean and the waiting time is short. Advises us things thats need to be done to our vehicle and advised us for future maintenance sche More

by eabongon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Ramos and Jayden Ramirez
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for the 5-star review! We're so happy that you had a positive service experience! Thank you for stopping by, and we'll be here if you need help in the future.

September 03, 2024

Everyone was very nice and helpful. I feel like I should of got Lyft both More

by Julielj68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for rating us, Julie. We're glad that our team was positive and helpful to you. We appreciate your feedback and will be here for you if you need additional assistance.

August 31, 2024

We’ve brought 2 new cars there! Have been pleased with the vehicle and their service! More

by Joeramierz69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Ohnesorgen
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

We're glad to hear this, Joe! Thank you so much for your positive feedback, and enjoy.

August 31, 2024

I already submitted feedback so stop asking. You obviously didn't read and respond to thr last negative feedback I gave More

by Nunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javed Rasheed, Gerardo Dorantes, Saeed Naderi, Saeid Nouri, Lisa Melson, Clay Van Hook, Cesar Medina, Reyes Lopez, Justin Lingao, Hemanshu. Bagga
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Nunya, I'm here to help. I’d be happy to work with you to resolve the issue. Thank you, Bill Stephens, General Manager 562-405-3505

August 30, 2024

I would give it 5 stars, and the service was great the day I brought it in. It’s when I had to do a follow-up on my car, I couldn’t get a hold of the service department, after trying to call them twice, I More

by deerpark243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gallagos
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Hello and thank you for sharing your experience with us. We’re glad to hear that you were pleased with the service on the day of your visit. However, we’re sorry to hear about the difficulty you encountered when trying to follow up on your car. We understand how important timely communication is, and we apologize for any frustration this may have caused. Please don’t hesitate to reach out to me directly at 562-405-3505 so we can discuss this further. -Bill Stephens, General Manager

August 30, 2024

Purchased our 2020 Palisade here in Oct ‘19. Also paid to extend maintenance program. I took the car in for an oil change and tire rotation. I also informed Moe (the service writer) I had instal More

by memill3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only worked with Moe, don’t know who worked on my car
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your recent visit. If you’re willing, we’d appreciate the chance to discuss this further and address any remaining concerns you might have. Please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

August 30, 2024

Very professional and really friendly. . step by step explanation. Lyft ride was nice bonus. Thanks More

by Aascher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gallegos, Saeed Naderi
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

We're very glad you had a 5-star experience with us! We appreciate your recommendation and hope to assist you again. Thank you!

August 30, 2024

Service,writer was friendly and professional. I probably will visit there and buy my Hyundai car. More

by gene2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for rating your recent service experience! We appreciate the feedback and hope to see you again.

August 30, 2024

Took me a while to get the appointment. But overall experience was good once the car was dropped More

by jay413513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hemanshu. Bagga
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

We're glad that you had a positive experience with us. Thank you for stopping by!

August 30, 2024

Candace was amazing. Far exceeded expectations. Absolutely explained everything and was patient with my requests. More

by Matthewsundquist
Recommend Dealer
Yes
Employees Worked With
Candace
Sep 03, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for the feedback, Matthew! We appreciate it and hope to help you again, whether it be with service or sales.

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