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Norm Reeves Hyundai Superstore

Cerritos, CA

Overview
Reviews
4.6
3,321 Reviews
Call Dealership (562) 353-4062
View Awards

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,321 reviews

May 19, 2024

The service was fast and correct. The results were good and the car was repaired correctly. More

by Bcool517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gissinger, Saeed Naderi, Hemanshu. Bagga, Alex Jang, Scott Kim
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May 22, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear that you were satisfied with our fast and accurate service.

May 18, 2024

I felt like I was lied to I replaced my Cabin air filters less than six months ago and they told me I need them again They tell me Service acting like it was mandatory, I asked if it was or not, a More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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May 20, 2024 -

Norm Reeves Hyundai Superstore responded

We apologize for any inconvenience you experienced. We strive for transparency and will work to improve our communication regarding recommended maintenance in the future. To discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

May 17, 2024

Your technicians seem to be very knowledgeable and experienced. Your service managers are professional people. More

by Mdauphin123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique, Justin Lingao
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May 20, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear about your positive experience with our technicians and service managers. Your satisfaction is our top priority, and we look forward to serving you again in the future.

May 17, 2024

Took my car at the appropriate time and was greeted by a service personnel. He explained what the service will entail and he will get back when service is completed. More

by Eman.Martin54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique
Report | Print
May 20, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience with us! We're glad to hear our service team provided clear communication and took care of your car promptly. We look forward to serving you again in the future.

May 17, 2024

From the time I got there to when I picked up the car, customer service was superb. More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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May 20, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your kind words! We're thrilled to hear that you had a superb experience with our customer service. We strive to provide top-notch service from start to finish. Enjoy your new car!

May 16, 2024

Inconsistent. Poor expectation management and follow through. Smiles with no credibility. Hard to rely or trust inconsistent team of “pass the buck” handlers. Ca More

by Ayeoureye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zohaib Saleem
Report | Print
May 16, 2024

Service is fast and efficient. Excellent customer services. Took my vehicle for service and it was done before the time alloted. A+ More

by Cecbongon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Report | Print
May 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.

May 16, 2024

Can’t say enough on how friendly everybody was and the speedy service one of the best I’ve ever had. I’ll definitely be going back for future services. More

by Jerryg612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall service writer name
Report | Print
May 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for the kind words! We're thrilled to hear about your positive experience with our team and speedy service. We look forward to welcoming you back for future services.

May 16, 2024

The sales representative and financial representative were to notch. Would recommend this dealership to anyone biting a car. More

by bluekrew88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Cormier, Scott Kim
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May 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for the glowing review! We're thrilled to hear that our team provided top-notch service. We appreciate your recommendation and look forward to assisting you or anyone you know with their car needs in the future.

May 14, 2024

A service center that has the customer to heart, they listen and in my case they went above and beyond in helping me with my car. Thank you for the awesome customer service More

by Jcairns97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
Report | Print
May 15, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our service center. It's our pleasure to go above and beyond for our customers. We appreciate your support!

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