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Norm Reeves Hyundai Superstore
Cerritos, CA
3,321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 05, 2015
It was a great experience! They were very helpful in helping me find exactly what I was looking for. They explained everything perfectly to my understanding, I would recommend t They were very helpful in helping me find exactly what I was looking for. They explained everything perfectly to my understanding, I would recommend them again for sure! More
by SUMERSEABREEZE
Verified CustomerEmployees Worked With
Saeed , Frank O'Neill
August 03, 2015
wonderful experience!!! i had a wonderful experience buying my firs new car with frank martins and Manuel.they make me feel comfortable.i received a very good price.i am supe i had a wonderful experience buying my firs new car with frank martins and Manuel.they make me feel comfortable.i received a very good price.i am super happy!!!.highly recommended to all my friends and family.thanks. More
by jaymaris72
Employees Worked With
Javed Rasheed
August 01, 2015
My 2015 sonata at norm reeves Best experience I have ever had at a dealer in my life and I have bought over 25 cars just in the past 5 years I will def recommend people to buy the Best experience I have ever had at a dealer in my life and I have bought over 25 cars just in the past 5 years I will def recommend people to buy their new or used Hyundai at norm reeves They work with your situation, whatever it may be They are friendly unlike other dealers They aren't rude They don't try to sell you what you don't want And don't even get me started on pricing cause their pricing was Better than every dealer I went to Buy your car here You won't regret it Believe me Check out my yelp review too Even the finance manager is an awesome guy here He even hooked us up with a better warranty Thanks to you all Love the car and my wife is enjoying the car and I'm enjoying the price and the car haha More
by ETHANSESAR
Employees Worked With
Vito , Javed Rasheed, Frank O'Neill, Kyle Stanfield
August 01, 2015
Satisfied I was satisfied with my purchase and I feel that U got a good deal. sky kim also called and emailed me to make sure I was enjoying my vehicle I was satisfied with my purchase and I feel that U got a good deal. sky kim also called and emailed me to make sure I was enjoying my vehicle More
by AMIROH1989
Employees Worked With
Sky Kim
July 31, 2015
What Customer Service? This last Monday (7/27) I came in to the service center around 5:45pm and left my car with Fernando Felix. He let me know that he'd call me or text me This last Monday (7/27) I came in to the service center around 5:45pm and left my car with Fernando Felix. He let me know that he'd call me or text me when my car was finished. 2 1/2 hours later as I'm waiting in the sales lobby trying to get in contact with Fernando, I decide to walk over to the service center and find it locked up. I then came to a sales rep who told me that the technicians leave at 5pm! The posted service hours are 7am-7pm! After telling the sales rep my story and explaining that I have work early the next morning and I need my car, he told me there's nothing he could do about it. As far as he was concerned it was perfectly fine that I be left stranded till 7 the next morning because he never asked about how I would get home. Luckily I have a wife who was able to pick up and drop me back off the next morning to an untouched car. When I came to drop off my car Monday, no one cared to tell me that no one would be working on my car and that I'd have to wait till the next day, there was no communication to me when I tried reaching out to Fernando on the number he left me, no one cared to check on me as I sat in the sales lobby for hours, and when faced with a dilemma the Hyundai staff was secure to leave me without a vehicle or to meet any of my concerns. Even now, I am still waiting for a call from the Service Manager, that Fernando promised me. This is a complete failure of customer service. *Update* So after the terrible customer service mentioned above Jared R. of Hyundai comments on my Yelp review and directs me to follow up with the customer service manager. So I'm supposed to be calling up someone else to hear my concern? Fernando was already made aware of my concern Tuesday and promised that Suzie Wills, the customer service manager would contact me. I texted him again Thursday with no reply. Not only that, I emailed my concerns to your service department email given on your website WEDNESDAY! Only now on Friday, (4 days from the incident) is someone is reaching out to me and they're telling me I need to go complain somewhere else. If customer service is truly their concern than I would like to see the evidence. More
by Luke.Hamilton
Employees Worked With
Fernando Felix, Jared R., Susie Wills
July 31, 2015
Great experience! Sonny was great. Low pressure and knowledgeable. Gave me plenty of time to think without being in your face and pressing for a sale. The Finance guy Sonny was great. Low pressure and knowledgeable. Gave me plenty of time to think without being in your face and pressing for a sale. The Finance guy Kyle, was awesome. Most finance guys want you to buy extras, Kyle offered them and didn't make you feel bad for not wanting this non-essentials. More
by LAR620
Employees Worked With
Sonny Nguyen., Kyle Stanfield
July 28, 2015
Outstanding My buying experience was amazing. Mr. Kang made sure I was comfortable and that I got the exact vehicle I wanted. He compared leasing vs. buying and m My buying experience was amazing. Mr. Kang made sure I was comfortable and that I got the exact vehicle I wanted. He compared leasing vs. buying and made sure I made a smart decision. Thank you! More
by STEVEKANG08
Employees Worked With
Richard Kang, Steve Lee
July 28, 2015
Great no pressure sale with experienced staff The entire team at Norms Reeves is fabulous to work with, especially Alex Fuller who helped me with my new Genesis. Highly recommend you check these g The entire team at Norms Reeves is fabulous to work with, especially Alex Fuller who helped me with my new Genesis. Highly recommend you check these guys out. More
by KURTFAGAN
Employees Worked With
Alex Fuller
July 27, 2015
Honest, fair and low pressure. Javed put our needs first. we were considering several different models and he helped us find the one that best fit our needs and price range. We rec Javed put our needs first. we were considering several different models and he helped us find the one that best fit our needs and price range. We received a good price and the process was easy without any high pressure sales. More
by PJNICHOLLS
Employees Worked With
Javed Rasheed
July 26, 2015
GREAT CUSTOMER SERVICE My family and I had such a great experience at this dealership. The day we went in wasn't the best day. It was hot and we drove into this dealer out o My family and I had such a great experience at this dealership. The day we went in wasn't the best day. It was hot and we drove into this dealer out of curiosity. When we parked our car at Hyundai, Vito greeted us very nicely. He understood that we didn't know much about Hyundais and he told us that he would do his best to reccomend the best car according to what we requested. After a while of jumping into car after car, we finally test drove the Elantra GT. Vito was so patient and kind to my family, espeacially because we had a language barrier. This is by far the best dealer we went to all day. No one was ever pushy and we never felt forced to make any purchase. In the end, we purchased the Elantra GT. My family and I are loving it more and more everyday! Thank you so much Norm Reeves Hyundai! More
by pli9535
Employees Worked With
Vito Beato
