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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,320 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,320 reviews

February 18, 2024

It was a great experience. I didn't feel pressure and Anasheh was very informative and patient More

by slorak42
Recommend Dealer
Yes
Employees Worked With
Anasheh Beglarian
Jul 12, 2024 -

Norm Reeves Hyundai Superstore responded

We're very happy to hear you had such a positive experience with Anasheh at our dealership. Enjoy your new vehicle, and please come see us again! Thank you!

February 17, 2024

Ok. Unprofessional atmosphere What there lacking in sales they make up in there service department. When you pull up to drop off your car and you tell th More

by Moeluyben
Recommend Dealer
Yes
Employees Worked With
Gary ohnesorgen
Feb 20, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced and appreciate your recognition of Gary's excellent service. We'll use your comments to improve our overall customer experience. If you have further feedback or would like to discuss your experience please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

February 16, 2024

The employees at the dealership were great and kept in the loop about my car. However, they were not able to diagnose the problem, and after a week I drove away the same way I came in. More

by susiern1
Recommend Dealer
Yes
Feb 16, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your feedback! We're glad to hear our team provided excellent service, but we apologize for any inconvenience regarding the diagnosis. To discuss any outstanding concerns you have please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

February 16, 2024

The dealership was transparent with no hidden fees after they gave me an online quote. They took time to explain the options clearly. Overall it was a good experience compared to my previous purchases from More

by Ioniq E
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arthur Ortega
Jul 02, 2024 -

Norm Reeves Hyundai Superstore responded

This is an awesome review! We are glad you had such a positive experience with our team!!

February 16, 2024

Service was quick Service intake and pick up was very quick and minimal weight time More

by Ajpmilu
Recommend Dealer
Yes
Employees Worked With
Candace Roxas
Jul 02, 2024 -

Norm Reeves Hyundai Superstore responded

Thanks for the awesome service review. We are glad you service visit went according to plan!

February 16, 2024

Friendly customer service. Clean and quiet waiting area. Representatives were honest with wait times and setting expectations. More

by Joseph.m.mckenzie
Recommend Dealer
Yes
Jul 02, 2024 -

Norm Reeves Hyundai Superstore responded

Joseph, we appreciate the kind review. We are always here to help!

February 16, 2024

I had a pleasant experience purchasing my new Tucson. Everyone was really friendly and easy to deal with. Ricardo Romero and Valerie were very kind and incredibly helpful. Everything was explained thorou More

by Bloodredandtrue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Romero, Valerie Upramai
Feb 20, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience with us! We're delighted to hear that Ricardo, Valerie, and our team provided excellent service. Enjoy your new Tucson, and please don't hesitate to reach out if you need anything in the future.

February 16, 2024

I went in with an issue with the car. He told me from his experience what the problem was so I was prepared when it was confirmed More

by VWill
Recommend Dealer
Yes
Employees Worked With
Muhammad
Feb 20, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience! We're glad we could help diagnose your car issue accurately and efficiently. If you ever need further assistance, don't hesitate to reach out.

February 16, 2024

Waste of time came from Anaheim to Cerritos for something that should have been in my opinion directed to be answered on the phone instead of coming down More

by moniquetbarker
Recommend Dealer
No
Feb 20, 2024 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear that you had a negative experience working with our team. If you have any further concerns please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

February 15, 2024

Always communicates about any problems. Gets on them right away. The service department is outstanding. More

by Wallybeachbreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Juan
Feb 16, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We pride ourselves on our excellent communication and prompt resolution of any issues. Our service team appreciates your recognition and is always here to assist you.

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