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Norm Reeves Hyundai Superstore

Cerritos, CA

Overview
Reviews
4.6
3,320 Reviews
Call Dealership (562) 353-4062
View Awards

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,320 reviews

January 30, 2024

No surprises except that the work was completed faster than the original estimate No complaints More

by tken39
Recommend Dealer
Yes
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for taking the time to share your feedback. We appreciate your understanding regarding the faster completion of the work and apologize for any inconvenience caused. Your satisfaction is our priority, and we look forward to serving you again.

January 30, 2024

Wait time to schedule appointments is awful. Two and three weeks out for major servicing is outrageous. I was told told just have car towed. I am trying to prevent that from occurring. More

by dsherman4034.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Lingao, Hemanshu. Bagga
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

We sincerely apologize for the inconvenience you've experienced with our appointment scheduling. We understand the importance of timely service and will work to improve this. To discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 30, 2024

Very professional. All the staff helped me whenever I had a question regarding the loner. More

by dionisiesfatcu
Recommend Dealer
Yes
Employees Worked With
Enrique
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Jan 30, 2024 -

dionisiesfatcu responded

I am very satisfied with the service performed by Norm Reeves Hyundai Superstore.

Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

We appreciate your positive feedback on our professional staff and their assistance with your loaner. If there's anything we can improve upon or address, please feel free to let us know. Thank you for choosing our dealership!

January 30, 2024

The service I received was top-notch, professional, timely, and well appreciated. I wish I could get this type of service from every business that I patronize. I am extremely satisfied ???? More

by deemanding3
Recommend Dealer
Yes
Employees Worked With
Mohamed Jaber
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

We're thrilled to hear about your positive experience with our service! Your satisfaction is our top priority, and we appreciate your kind words. If there's anything else we can do for you, please don't hesitate to reach out.

January 30, 2024

Fine. A little slow on vehicle delivery Fine. A little slow on vehicle delivery when car was completed. Moved to second lot while I was waiting. Could be m More

by dana20
Recommend Dealer
Yes
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the delay and lack of communication. We value your feedback and will use it to improve our processes to better serve you in the future.

January 30, 2024

Communicative, convenient, efficient. Candice has excellent customer service skills. She makes you feel welcome even though she is obviously juggling a lot of work orders and customers. More

by Mzukeoki
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your kind words about Candice! We appreciate your feedback and are thrilled to hear about your positive experience. If there's anything specific you think we can improve on, please don't hesitate to let us know. We value your input!

January 30, 2024

Nice, good price. ???? ?????? ?? ??? ???? ? ???? ???? ??? ?? ?? ??? More

by hslim0729
Recommend Dealer
Yes
Employees Worked With
sky kim
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Oct 25, 2024 -

Norm Reeves Hyundai Superstore responded

Congratulations on your new Hyundai, hslim0729! We appreciate the positive feedback on your experience, especially with Sky Kim. Thanks so much, and we look forward to working with you again! Bill Stephens, General Manager

January 27, 2024

Coffee maker works great Dealership is very clean I think the dealer should have brochures for all models they sell More

by plversteeg
Recommend Dealer
Yes
Employees Worked With
Gary
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your feedback! We're thrilled you appreciate our clean dealership and great coffee. We hear you on the brochures and will make sure to address this to enhance your future visits. Your satisfaction means the world to us!

January 27, 2024

Fixed my problem sooner than expected That's all I have to say today. Thank you More

by j2meza
Recommend Dealer
Yes
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

We're thrilled to hear that we could address your concerns promptly! Your satisfaction is our top priority, and we appreciate your positive feedback. If you ever have further needs, please don't hesitate to reach out.

January 27, 2024

He was polite and professional. Understood what I needed and was informative to what my situation was More

by JGIL2138
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan
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Jan 31, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team provided you with polite and professional service. If you have any further feedback or suggestions, feel free to reach out. We appreciate your business!

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