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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,320 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,320 reviews

January 25, 2024

Went with for an oil change. Althougth i feel it took a little too long for an oil change the service was great More

by Algameros84
Recommend Dealer
Yes
Employees Worked With
Jayden Ramirez
Jan 26, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for choosing our dealership for your oil change! We appreciate your feedback and apologize for any inconvenience regarding the wait. We'll strive to improve our efficiency for a better experience next time.

January 25, 2024

Overall very pleasant experience. Conversations are transparent and fairly efficient. I would recommend Scott Kim to anyone looking for a car. More

by icepeony
Recommend Dealer
Yes
Employees Worked With
Scott Kim
Jan 26, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear you had a pleasant experience with Scott Kim. If you ever need assistance or have questions in the future, feel free to reach out. Safe travels on the road ahead!

January 24, 2024

I had a flat tire and they took me without an appointment, on an emergency basis. I was so glad they did! The spare tire is very small and I didn't feel safe driving on the freeway with it, so I More

by cch9820
Recommend Dealer
Yes
Employees Worked With
Gary
Jul 23, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your feedback! We’re glad Gary and the team were able to assist you promptly. Your safety is our top priority, and we’re happy to hear you felt well taken care of.

January 24, 2024

Good communication and followed up frequently with updates. Was greeted warmly and every question answered accurately and promptly. Best car buying experience. More

by rita.oceguera92
Recommend Dealer
Yes
Employees Worked With
Andy
Jan 25, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with us. If you ever need anything in the future, feel free to reach out. Safe travels in your new car!

January 24, 2024

Everyone from Michael Monji and Guadalupe Chavarria to the finance mgr were friendly and helpful! I am looking forward to moving my loyalty from Anaheim to Norm Reeves. More

by nicegoaleh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Monji 5stars, Guadalupe Chavarria 5 Stars, Saeed Naderi
Jan 25, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for choosing us! We're thrilled to have Michael, Guadalupe, and our finance team recognized for their friendliness and helpfulness. We're excited to welcome you to the Norm Reeves family!

January 24, 2024

Jaden made my experience excellent. He was able to get the vehicle service promptly. I appreciate all the help. More

by mgarcia9116
Recommend Dealer
Yes
Employees Worked With
Jayden Ramirez
Jan 25, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your positive feedback! We're delighted to hear that Jaden provided you with excellent service and ensured a prompt vehicle service. We appreciate your business and look forward to serving you again in the future.

January 24, 2024

The service was good and people I interacted with were very helpful and friendly. I was just not happy with the initial appointment scheduled for the recall repair. I was contacted multiple times to confi More

by perez.robin
Recommend Dealer
No
Jan 25, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience, and we appreciate your positive feedback on our service and staff. We apologize for any inconvenience with the recall repair appointment scheduling and will work to improve our confirmation process to ensure accurate information in the future. To discuss your experience further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 23, 2024

It was not a good experience. .. I had my appointment @7:30 am. It was noon time I was calling to get up date on my car nobody would answer. So I drove to the dealership to find ou More

by maria22tp
Recommend Dealer
No
Jan 24, 2024 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear about your negative experience and we understand your frustration. If you have further feedback or wish to speak about your experience please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 22, 2024

Sky was my salesman, and he wrnt above and beyond in getting me the best rate for the car I wanted. More

by hansol83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sky Kim
Jan 23, 2024 -

Norm Reeves Hyundai Superstore responded

We appreciate your feedback and are delighted to hear that Sky went above and beyond to secure the best rate for your desired car. We strive for excellent service and look forward to assisting you in the future.

January 22, 2024

The staff are very helpful and knowledgeable about the cars they are selling. The sales person, Ricardo Romero, I worked with was very good. More

by georginabr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Romero, Valerie Upramai
Jan 23, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your positive feedback on our helpful and knowledgeable staff, especially Ricardo Romero. We appreciate your business and hope to continue exceeding your expectations in the future. If you have any further feedback, please feel free to reach out.

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