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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,320 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,320 reviews

January 21, 2024

Gary is the best and one of the main reasons I drive so far to get me car worked on. More

by riccardellicorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Oreaorgen
Jan 23, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your positive experience with Gary! We appreciate your loyalty and the trust you've placed in us for your car needs. If there's anything specific you love about Gary's service, feel free to let us know! Safe travels!

January 20, 2024

Didn’t fix the issues I came in to solve. And I had to pay 160 dollars when they did nothing to the car and when I bought the car I bought the full coverage warranty and everything More

by wbeaufore.169
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Jan 23, 2024 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear about your experience. We value your feedback and would like to discuss your concerns further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 19, 2024

Best experience I have ever had in purchasing a new car! No high pressure sales methods whatsoever, all personnel at the Superstore were friendly, all our questions were answered, and the purchase price wa More

by walars44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Romero, Saeed Naderi
Jan 23, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for sharing your positive experience with us! We're delighted to hear that our team provided you with a friendly and transparent car-buying process. Enjoy your new Hyundai Palisades, and we look forward to serving you in the future!

January 18, 2024

The staff was very helpful with information what was going to be done and the waiting time was good. More

by connie_neva2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Borna Baba Ahmadi, Justin Lingao, Hemanshu. Bagga
Jan 19, 2024 -

Norm Reeves Hyundai Superstore responded

We appreciate your feedback and are pleased to hear that our staff provided helpful information and maintained a reasonable waiting time. We constantly strive to enhance our services, and your input is valuable to us. If there are specific areas where we can further improve, please feel free to share.

January 18, 2024

Brittany was awesome. We paid cash and yet we had to endure over an hour and a half of more sales pitch after pitch after pitch. I’ve purchase vehicle’s from dealers befor More

by latitiathomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany
Jan 19, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience, and we appreciate your feedback. We apologize if the extended sales presentation was overwhelming. We'll use this input to improve our processes and ensure a smoother experience for our valued customers.

January 17, 2024

Very courteous and delivered car back in time promised. Didn’t have an appointment but came in early - no problem! More

by DarrowMerrill
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Jan 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your kind words! We're delighted to hear about your positive experience with our service. We appreciate your trust in us and look forward to serving you again in the future. Safe travels!

January 17, 2024

Left my car because due to issue with the carpet coming off, after a day there and not receiving a word back, I decided to call and I was surprised to hear that nothing was done to the car and it would nee More

by jledezma14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Jan 17, 2024 -

Norm Reeves Hyundai Superstore responded

We sincerely apologize for any inconvenience you experienced. Your feedback is important to us, and we're sorry for the delay you experienced. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 17, 2024

The got me in right away and were very helpful. Mohammad and Karen were great. More

by shelley.richey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad and Karen
Jan 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your positive feedback! We're thrilled to hear that Mohammad and Karen provided you with excellent service. We appreciate your business and look forward to serving you again in the future.

January 17, 2024

The service was consistent. Advisor is knowledgeable and follow up promptly. Routine service cost is reasonable. More

by kwan.l.tong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Jan 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for taking the time to share your positive experience with our dealership! We're thrilled to hear that you found our service consistent, our advisor knowledgeable, and our routine service costs reasonable. We appreciate your feedback and look forward to serving you again in the future.

January 17, 2024

Excelente atención a los clientes son muy puntuales con los servicios y cualquier duda rápido dan soluciones. More

by iriscystal1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Juarez, Miguel Gonzalez, Justin Lingao
Jan 17, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear that you appreciate our excellent customer service and prompt solutions. We look forward to serving you again in the future.

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