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Norm Reeves Hyundai Superstore

Cerritos, CA

Overview
Reviews
4.6
3,325 Reviews
Call Dealership (562) 353-4062
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10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,325 reviews

January 08, 2024

Took longer than expected but good experience I went in knowing what I want and had to keep saying no to certain add ons I didn't want multiple times More

by amedin07
Recommend Dealer
Yes
Employees Worked With
Valerie Upramai, Valerie Upramai
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Jan 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your feedback. We appreciate your patience during your visit. We'll use your input to improve our communication and ensure a smoother experience for all our customers.

January 07, 2024

Very satisfied and appreciate Service Rep was excellent and kept me informed on progress plus dealt very respectfully. More

by sethimaninder
Recommend Dealer
Yes
Employees Worked With
Mohd Jaber.
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Jan 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for taking the time to share your positive experience with our service team! We're delighted to hear that our Service Rep provided excellent communication and respectful assistance. Your satisfaction is our priority, and we look forward to serving you again in the future.

January 07, 2024

I will never come here again they sold me a dirty car and customer service is horrible More

by lmackson.1
Recommend Dealer
No
Employees Worked With
Samir
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Jan 10, 2024 -

Norm Reeves Hyundai Superstore responded

I'm truly sorry to hear about your experience, and I sincerely apologize for any inconvenience. We strive to provide top-notch service and clean vehicles. Your feedback is important to us, and we would appreciate the opportunity to discuss your concerns. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 06, 2024

Excellent experience, my second visit and amazing service! Candice was helpful and knowledgeable. Very happy with my visit. More

by joseocampo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
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Jan 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear about your positive experiences with Candice and our team. We appreciate your continued trust and look forward to serving you again in the future!

January 06, 2024

Khalid has helped on a couple of our purchases and we’ll be dealing with him for our lease return this spring. Thoroughly professional, and pleasant. He’s a credit to Norm Reeves. Thank you for the service! More

by jackson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Bashir, Alejandra Castillo
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Jan 10, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for your kind words about Khalid! We're thrilled to hear about your positive experiences, and we look forward to assisting you with your lease return this spring. We truly appreciate your loyalty to Norm Reeves.

January 05, 2024

Transparent and easy. I will buy a car from the dealership again. I will also recommend to my friends and family, More

by Andrei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tannaz Jalilsood
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Jan 05, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear about your positive experience. We look forward to serving you and your loved ones again in the future. Safe travels!

January 05, 2024

excellent repair service staff especially mohamed jaber, mohamed jaber was very thorough, professional and courteous. very fair price for the repairs done. More

by alujan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mohamed jaber
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Jan 10, 2024 -

Norm Reeves Hyundai Superstore responded

We appreciate your positive feedback on our repair service and your kind words about Mohamed Jaber's professionalism. We're committed to providing excellent service and fair prices. Thank you for choosing us!

January 05, 2024

I do not know who Saeed Naderi is. The finance person, Mike, lied to us. The windshield was cracked and we were told it would be fixed but so far, no contact. More

by coach_joe
Recommend Dealer
No
Employees Worked With
Saeed Naderi, Saeed Naderi
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Jan 10, 2024 -

Norm Reeves Hyundai Superstore responded

Joe, we're sorry to hear that you had a negative experience and we understand your concerns. Please reach out to me at 562-405-3505 to discuss your experience. Thank you. -Bill Stephens, General Manager.

January 05, 2024

I needed service and Gary was able to squeeze me in. He took care of me the moment I got there and kept me updated as to the progress of the service. He delivered exceptional customer service More

by joyleentamayo
Recommend Dealer
Yes
Employees Worked With
Gary
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Jul 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're glad Gary could provide you with exceptional service and keep you informed throughout your visit. We appreciate your feedback!

January 04, 2024

No issues. Got in quickly but took a while to complete service (oil change). No More

by lorrianna_s
Recommend Dealer
Yes
Employees Worked With
Enrique
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Jan 05, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for choosing our dealership for your service needs! We appreciate your feedback and will strive to enhance our efficiency to provide a quicker turnaround in the future.

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