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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,321 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,321 reviews

September 18, 2024

SCAM! !! LIERS!! FRAUD THEY PUSH YOU TO SIGN A PAPER WITH DECEIVING AND WRONG INFORMATION More

by bin7012001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Rodriguez
Sep 19, 2024 -

Norm Reeves Hyundai Superstore responded

We're concerned by your feedback, as this does not sound like the kind of customer experience we deliver at Norm Reeves Hyundai. I can assure you that we do not find the type of behavior you describe acceptable. I'd like to discuss this situation with you further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 17, 2024

Candice Roxas is the best! She has provided me with excellent customer service. She has patience and understanding to my needs. Also, she takes time to answer all my questions More

by Yanmaridubon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Justin Lingao
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for the kind words! We're thrilled to hear that Candice provided you with excellent customer service and took the time to address all your questions and concerns. Her patience and understanding are what we strive for with every guest, and it’s great to know she made your experience a positive one. We’ll be sure to pass along your appreciation. If you ever need further assistance, feel free to reach out.

September 17, 2024

Confidant sales staff that was able to give my family what we needed and wanted! More

by Joseph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeid Nouri, Tannaz Jalilsood
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for the 5-star rating, Joseph! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

September 17, 2024

Quit trying to add garbage dealer profit junk like paint protection and KARR alarm systems. Seriously, on a 10k used car-trying to pad every last bit? Sorry the car was most likely a loser for you consid More

by sreavis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Rodriguez
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Hello, thank you for sharing your feedback. Our goal is always to ensure customers feel confident in their purchase decisions, and we're sorry that you were dissatisfied by your recent experience. If you’d like to discuss your concerns further, please reach out to me directly at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 17, 2024

Norm Reeves Hyundai is great Ambassador for Hyundai brand. khalid Beshir is on of a kind in sales and customer satisfaction, very patient, knowledgeable and honest, More

by Hany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing this great feedback with our team! We appreciate your positive rating and look forward to your next visit!

September 17, 2024

Every time I've taken my vehicle to get serviced they've doone a good job on getting my vehicle back to me as soon as possible. All their representatives i have dealt with have been very respectful friendly More

by ihjr80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

We're so glad to hear that you had a pleasant visit to our service center! Thanks so much for sharing your experience, and we hope to see you again!

September 17, 2024

Caring and worked with me to find the car I was looking for! Highly recommend More

by jessica.tamilio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Last name No , Khalid Bashir, Jalil Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Jessica, it was an honor to help you to find the right car. We look forward to assisting you again. We appreciate you and hope you have an amazing ride! Congrats and enjoy!

September 17, 2024

I paid cash, yet the finance/warranty process was way too rushed. He rushed through everything and then I had to make a decision on the dealer warranty then and there. I need time to actually look at it an More

by eriksenko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jalil Bashir
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Hi, Erik. We apologize if the process felt rushed and understand how important it is to have time to make decisions during the car-buying process. We never intend for our customers to feel pressured, and we're sorry that your experience didn't meet your expectations. If you'd like to discuss this further, please contact me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

September 17, 2024

Our service advisor, Enrique Almazan, was wonderful! He was very informative of services our car is going to need soon, but was in no way pushy. I would have added on the extra services if I didn’t have More

by Chiarabyabao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

It is so motivating to know you had a wonderful experience with our service team. We appreciate you for taking the time to review us.

September 17, 2024

I love the experience and very kind sales man Raj and Alex are the best 👌 More

by jdm1973
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex fuller and raj
Sep 18, 2024 -

Norm Reeves Hyundai Superstore responded

Thank you so much for writing this positive review. Customer satisfaction is our main goal, and it pleases us to receive your positive rating.

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