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Norm Reeves Hyundai Superstore

Cerritos, CA

Overview
Reviews
4.6
3,325 Reviews
Call Dealership (562) 353-4062
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10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,325 reviews

December 23, 2023

Great costumer service. Great costumer service form everyone that I met. I will definitely coming back for my next service More

by jabrahamtz
Recommend Dealer
Yes
Employees Worked With
Gary
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Dec 26, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your review! We're glad that our team lived up to expectations and earned your five stars.

December 23, 2023

They are very inconsistent always changing 'policies' High turnover, inconsistent, rude manager on duty Bad customer service More

by DOMIJ
Recommend Dealer
No
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Dec 26, 2023 -

Norm Reeves Hyundai Superstore responded

Hello, we are sorry to hear of the inconvenience during your visit, and we appreciate you taking the time to provide feedback. We'd appreciate the opportunity to learn more about your recent visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

December 23, 2023

Pretty great except your algorithm sent me 2 messages in a foreign language that I could not understand More

by Mattsciacqua
Recommend Dealer
Yes
Employees Worked With
Gary
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December 23, 2023

Great service with quick turnaround. Employees treated me well and were very informative. Quick response times and helpful answers More

by andyrdean44
Recommend Dealer
Yes
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Dec 26, 2023 -

Norm Reeves Hyundai Superstore responded

Thanks for leaving this review! We're happy that our service team took great care of you and your car. Let us know when you need anything else!

December 23, 2023

Courteous and efficient. Vehicle updates were provide promptly Transportation was offered as well as car wash at a near location. More

by ck2mail
Recommend Dealer
Yes
Employees Worked With
Mahamad was the advisor
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Dec 26, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your feedback with us! We appreciate knowing that our team earned your 5-star rating.

December 23, 2023

Less than a week my car is in service and they don't know what's wrong with it More

by ran1565
Recommend Dealer
No
Employees Worked With
Gerardo Dorantes, Gerardo Dorantes
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Dec 26, 2023 -

Norm Reeves Hyundai Superstore responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. If you’d like to discuss the issue further, please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

Dec 26, 2023 -

ran1565 responded

I was able to leave you a message. If you could give me a call I would appreciate it thank you. It was hard to get a hold of you. Everybody's voicemail is full and you can't leave messages and they keep trying to transfer you to employees with the voicemail full. :(

December 23, 2023

Enrique was very helpful. Unfortunately, the problem was not resolved. Very appreciative that the dealership provided a ride home and a ride back to Hyundai. More

by redsfan4ever
Recommend Dealer
Yes
Employees Worked With
Enrique
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December 22, 2023

No call updates what so ever. Cars were taken for the weekend. Poor communication and poor service overall More

by lkwangjinl
Recommend Dealer
No
Employees Worked With
Enrique
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Dec 22, 2023 -

Norm Reeves Hyundai Superstore responded

Hello, and thank you for providing your feedback. We’re very saddened to hear that your experience with us was anything less than great. We would appreciate the chance to discuss your experience further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

December 22, 2023

It was pretty seamless, start to finish. Came in, looked at cars, drove one home. More

by diroccohenry
Recommend Dealer
Yes
Employees Worked With
Gerardo Dorantes, Gerardo Dorantes
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Dec 22, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your glowing review! We're glad to hear your time with us went so smoothly. Enjoy your new Hyundai!

December 22, 2023

Very professional and courteous They were very welcoming and extremely helpful and pleasant to work with More

by dave48k
Recommend Dealer
Yes
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Dec 22, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your review! We're glad to know our team made for a 5-star experience.

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