Norm Reeves Hyundai Superstore

The dealership offered free oil changes. The 30,000 miles service was $350 which it includes oil change. I asked Louie if he can deduct the oil change since I'm getting a free oil change. He The 30,000 miles service was $350 which it includes oil change. I asked Louie if he can deduct the oil change since I'm getting a free oil change. He agreed that he could do it. But what he did, he included the 'free oil change' but increased the price on the other services. So I paid $365 for the service. More

Came in for a safety recall, second visit, just to find out my parts are unavailable at time of scheduled service! out my parts are unavailable at time of scheduled service! More

Friendly, clear, respectful I think everyone is well trained. I like the reminder texts as well trained. I like the reminder texts as well More

Sky Kim provided exceptionally quick and efficient service. As a first-time electric car leaser, he adeptly explained the leasing process and offered insightful explanations about electric cars. For i service. As a first-time electric car leaser, he adeptly explained the leasing process and offered insightful explanations about electric cars. For instance, he guided me on how to charge the electric car and recommended excellent charging locations. Moreover, he presented a variety of electric car options, including different colors, models, and battery capacities, along with corresponding price quotes. His responses were prompt and clear, and the waiting time was remarkably short. Overall, I would rate his service with the five stars. More

I was treated very well and was listen too instead of being told I need this and that. Enrique was so understanding of what was going on with me and my car and did his best in reviewing what could be don being told I need this and that. Enrique was so understanding of what was going on with me and my car and did his best in reviewing what could be done to get my car fixed. They were all so fast in getting the part that was needed and making sure I could have my car back asap. More

Software update recall It was a service visit to update the vehicle software It took 2 hours as promised the vehicle software It took 2 hours as promised More

I feel like I was misled about how much the work was going to cost that needed to be done. I was quoted one price and then it changed at checkout. Also, my car seat had dirt smudged in it. That was not going to cost that needed to be done. I was quoted one price and then it changed at checkout. Also, my car seat had dirt smudged in it. That was not there before I had my car serviced. More

Great customer service. Gary provided excellent customer service. He was professional and kept me updated on my vehicles progress. All our family goes to Gary at Norm Reeves Gary provided excellent customer service. He was professional and kept me updated on my vehicles progress. All our family goes to Gary at Norm Reeves Hyundai for friendly and honest service. More

He gave me a clear understanding of the time frame for the services that were being done. Also kept me informed as the day went on. the services that were being done. Also kept me informed as the day went on. More

Louis was nice and helpful. I was disappointed at how long it took to do two simple updates, an inspection and a whelk balancing (dropped off the car at 10:30am and wasn’t ready I was disappointed at how long it took to do two simple updates, an inspection and a whelk balancing (dropped off the car at 10:30am and wasn’t ready until after 5:30pm. Also, I had asked that the clock be changed to the current time and the car charged but neither of those items were done. More