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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,350 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 3,350 reviews

November 21, 2023

Alejandra was knowledgeable, personable, & went above & beyond to show us our options. Everyone in the dealership was kind. Thank you. More

by rigorbeverly3
Recommend Dealer
Yes
Employees Worked With
Alejandra Castillo, Alejandra Castillo
Nov 21, 2023 -

rigorbeverly3 responded

Alejandra was amazing. There was never a moment where we felt pressured into buying a vehicle. She took the time to answer all of our questions, and she was very patient when we wanted to see different vehicles. If we were to refer anybody to this dealership, we would 100% recommend working with Alejandra! We spent a few hours trying to make a final decision, & Alejandra was patient with us every step of the way. Thank you for our new vehicle!

November 20, 2023

Very handsome looking man, would rate 10 out of 10 would go again. Thank You More

by zahirjimenez069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
enrique almazan
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for the kind words! We're here for all your automotive needs, and we look forward to serving you again in the future. Drive safely!

November 20, 2023

The customer service guy was very friendly and helpful but I had to tell him my car was still eligible for free maintenance. Otherwise he would have charged me full price. It seems that would have poppe More

by e.i.sudman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance customer service guy was very good.
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

We're sorry to hear about the inconvenience you experienced with our service department. We aim to provide reliable service and we apologize if this was not your experience. To discuss this matter please reach out to me Bill Stephens, General Manager at my phone number 562-405-3505 or email at bill.stephens@normreeves.com to discuss this further. Thank you.

November 20, 2023

My family and I only met two people Jalil and Alex so proud to have met them. please don't ask me to give a rating for others that I do not know who they are or had nothing to do with me. More

by clemus1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalil Bashir
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words about Jalil and Alex! We appreciate your feedback and are glad they provided you with a positive experience. If you ever need assistance in the future, feel free to reach out to them directly.

November 20, 2023

Guadalupe C. . (internet sales) treated me fair and was very kind. Has has followed up with me on more than 1 occasion. More

by greg1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guadalupe Chiaverra
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

We appreciate your kind words and are glad to hear about your positive experience with our internet sales team. Customer satisfaction is our top priority, and we're here to assist you whenever needed. Thank you for choosing us!

November 19, 2023

The staffs were very kind and service time was reasonable. In this visit the waiting time was not bad. Thank you. More

by dimple2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear you had a positive experience with our staff and found the service time reasonable. Your satisfaction is our priority, and we look forward to serving you again in the future.

November 19, 2023

Khalid was efficient, kind, prepared and not pushy. I appreciated his efficiency and preparation for our visit. More

by marquetra.swayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeed Naderi, Khalid Bashir
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for sharing your experience with Khalid! We're thrilled to hear that he provided you with efficient and kind service. Your feedback is greatly appreciated, and we look forward to assisting you in the future. Safe travels!

November 18, 2023

Great customer service and communication. Mohamed Jaber had great customer service and communication. He answered all my questions and provided lots of information. More

by Kim.mcelroy
Recommend Dealer
Yes
Employees Worked With
Mohamed Jaber
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear that Mohamed provided you with excellent customer service and communication. If you ever have more questions or need assistance, please don't hesitate to reach out. Drive safely!

November 18, 2023

Efficient , friendly and quick Texted me for loaner, kept me up to date on status and was able to get my car and leave within 5 minutes when picking up More

by Pspanddmakes4
Recommend Dealer
Yes
Employees Worked With
Enrique
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear about your efficient and friendly experience with us. Your satisfaction is our priority, and we look forward to assisting you in the future. Drive safely!

November 18, 2023

Everything went great. We were treated to an Uber to get lunch at a mall nearby. Car was done in 2 hours. We also got a free car wash complements of Norm Reeves Hyundai!! More

by serena112760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Dorantes, Mike De Leon
Nov 21, 2023 -

Norm Reeves Hyundai Superstore responded

Thank you for choosing Norm Reeves Hyundai! We're delighted to hear that your experience was great, and we're always here to provide top-notch service. Enjoy your clean ride!

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