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Norm Reeves Hyundai Superstore

Cerritos, CA

4.6
3,350 Reviews

10901 East 183rd St.

Cerritos, CA

90703

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Showing 919 service reviews

May 31, 2026

I live in Montebello and I don't mind going all the way to Cerritos to have my car serviced. Thank you Jayden for your help. Professional all the way. More

by Rosa P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden
Jun 01, 2026 -

Norm Reeves Hyundai Superstore responded

Rosa, that’s dedication worth a great road trip playlist. Driving from Montebello to Cerritos and choosing us every time means a lot, and we’re glad Jayden took great care of you. Thanks for sharing your experience!

May 29, 2026

Had good experience with check in , information about recalls , maintainacce services , check in and check out . More

by ritaroy157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Ramos
Jun 01, 2026 -

Norm Reeves Hyundai Superstore responded

A great pit crew keeps you informed, gets the job done, and sends you back on the road ready to go. We’re happy that’s exactly how your visit felt!

February 26, 2026

Came in for maintenance, and overall, they are super helpful - accommodating in answering questions, prompt updates, and friendly and responsive. More

by dc2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao, Hemanshu. Bagga
Feb 27, 2026 -

Norm Reeves Hyundai Superstore responded

Maintenance visits should always feel this easy! It sounds like our team kept everything moving with clear updates and honest answers, just the way we like it. We love being that reliable pit stop that keeps your day on track. Thanks for trusting us with your vehicle and taking a moment to share your experience!

August 27, 2025

Candice is the best face to see when you enter a service department,very helpful. Always get the best service from norm reeves More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice, Justin Lingao
Aug 28, 2025 -

Norm Reeves Hyundai Superstore responded

Candice clearly runs a first-class welcome desk, smoothing things out the second you walk in. Thanks for mentioning her, Karen. She loves hearing when her welcome hits the mark. Thanks for your continual trust in us, and on your next visit, Candice will be ready with another friendly greeting.

Aug 28, 2025 -

Karen responded

You’re very welcome and thank you for the excellent service you give me on my car each time I walk in every year

August 21, 2025

From arrival at the dealership to paying the final bill I am treated like a customer. The work has been done correctly each time. I use Norm Reeves for my Hyundai because their mechanics have the knowledge More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Naples (Great personality, customer oriented)
Aug 22, 2025 -

Norm Reeves Hyundai Superstore responded

Sam, thank you for trusting us with your Hyundai and for the thoughtful note. We’re proud that our mechanics get it right the first time and that you feel cared for from arrival to checkout. We’ll keep doing everything we can to deliver reliable, one-and-done service.

August 09, 2025

Bought ionic 5 in 2023 new. 6times had battery problems.jump start every time.took to dealer it’s a run around.paid for new battery in January and last week had same problem.I dr More

by abhaichand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gallegos
Aug 11, 2025 -

Norm Reeves Hyundai Superstore responded

Hi, we understand how frustrating it can be to deal with battery problems. We'd like to get some more information from you so we can better assist you with this issue. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 31, 2025

This is a fantastic dealership from the top down. The GM, Bill Stephens is very honest,and has created a great culture with no pressure sales. Everyone there is on the ball and very attentive to the More

by Drdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Dorantes, Saeed Naderi, Bill Stephens, Mike Monji, Cesar Medina, Justin Lingao, Hemanshu. Bagga
Jan 31, 2025 -

Norm Reeves Hyundai Superstore responded

What a nice review, and I appreciate the shoutout, Dave! Our goal at our dealership is to provide customer satisfaction, no matter what service you need. Thanks so much, and please let me know what else we can do for you! Bill Stephens, General Manager

January 08, 2025

Ok ! The service, but theirs a lot of scratches near the front hood extension which the work is on !!! More

by henrydy00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
Jan 08, 2025 -

Norm Reeves Hyundai Superstore responded

I'm concerned to read about the scratches your car received on the front hood extension, Henry. To resolve these outstanding issues, please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 07, 2025

Enrique was very knowledgeable and responsible. He provided detailed information on my car's problem. More

by zwang2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anrique Almazan
Jan 07, 2025 -

Norm Reeves Hyundai Superstore responded

I'm glad that the issues with your Hyundai were resolved with Enrique's help! This means you can get back on the road, knowing that your car can handle whatever the road throws your way. Thanks for trusting my team, and I look forward to working with you in the future! Bill Stephens, General Manager

December 11, 2024

I was very satisfied with the service and help I got, Enrique was very nice and very helpful with my car issues, everything was resolved More

by Dannyvamp75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Almazan
Dec 11, 2024 -

Norm Reeves Hyundai Superstore responded

That's great to hear that your service visit for your Hyundai went so well, Danny! My team, including Enrique, strives to provide a high level of service, and I appreciate you letting us know how they performed. Thank you, and I look forward to seeing you at a future appointment! Bill Stephens, General Manager

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