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Norm Reeves Hyundai of Irving

Irving, TX

4.5
1,535 Reviews
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1800 E Airport Fwy

Irving, TX

75062

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Showing 1,535 reviews

August 29, 2025

My experience at Norm Reeves was nothing short of excellent. It’s obvious that Daniel loves his job, it felt personal. Unlike previous encounters I’ve had purchasing vehicles, I didn’t feel like I wa More

by 02kimavila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Norm Reeves Hyundai of Irving responded

Your review is the coziest kind of compliment. Thank you! Daniel stitched together patience, kindness, and clear answers so your visit felt warm and personal. We’re thrilled your car-buying experience was memorable, and you'll always be part of the family.

August 28, 2025

I was overwhelmed they got me in and out with nothing but positive vibes. Totally impressed More

by patcorn13
Recommend Dealer
Yes
Employees Worked With
Don't remember but he was Awsome
Aug 28, 2025 -

Norm Reeves Hyundai of Irving responded

Turning nerves into excitement is one of our favorite things! We're thrilled that our team kept the good vibes going during your recent visit, and we appreciate the shout-out to our mystery employee. If you think of any questions or anything else pops up, don't hesitate to reach out. Thank you!

August 24, 2025

Everyone I dealt with there was very friendly, but the car was delivered dirty, F&I manager didn't return my call or email post-closing, and I still don't have my registration sticker 3 weeks later. More

by csoignier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davig Hogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, we're glad that you found our team friendly, but we apologize for the difficulties after the sale. We appreciate you sharing your honest feedback with us and would like to connect with you to ensure everything is resolved. Please email Mark Zurales at mark.zurales@normreeves.com. Thank you.

August 23, 2025

Great customer service from start to finish. Slow work. Every time I'm at the dealership work being done seems to take way longer than quoted every time. More

by Kylon M
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 25, 2025 -

Norm Reeves Hyundai of Irving responded

Kylon, thanks for the compliment, and we're sorry for the wait issues. Your feedback about repeated delays matters, and we’ll use it to improve our turnaround times. We’d love to make your next visit noticeably quicker. If there's anything else we can do to help you, please reach out.

August 20, 2025

Very friendly and very professional. If the need ever arises I will use them again. More

by SCEELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Norm Reeves Hyundai of Irving responded

We’re thrilled you felt both welcome and well taken care of. Consider us your go-to team. Whenever you need us next, we’ll be here with a smile and a plan.

August 20, 2025

After going to Freeman Hyundai for many years (and many cars), I’m happy to report I receive the same great support and attention from Norm Reeves Hyundai. I hope to continue bringing in my Santa Cruz for More

by j.a.richins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zubair Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Norm Reeves Hyundai of Irving responded

We love that you feel right at home with us! Thanks for bringing your Santa Cruz into the family. We’ll keep delivering the same care so it stays a long-term relationship. See you for many miles and many services to come!

August 19, 2025

Great customer service! Made purchasing a car easy and smooth! The dealer was so helpful to find a perfect car that I was looking for! Definitely recommend! More

by linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Wagner
Aug 20, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you, Linda! We always aim to make car-buying as smooth as a freshly paved road, so we're thrilled that was your experience. What new model did you drive home in? Feel free to share photos!

August 18, 2025

The service team is courteous but they don’t provide updates or prioritize the service. Tyre rotation takes 3+ hours More

by kishoreraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Aug 19, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, thanks for leaving us an honest review. We greatly value your feedback and would appreciate the chance to discuss it with you. Please contact our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com, so we can talk things over and provide a 5-star experience next go around.

August 18, 2025

Norm Reeves Hyundai/Genesis of Irving always takes great care of my Tucson when it needs service. I’m on my 6th Hyundai and I’ve always been taken care of there. Keep up the great work. They keep me informe More

by tmargetis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully in Service
Aug 19, 2025 -

Norm Reeves Hyundai of Irving responded

Hearing from a six-time Hyundai owner like you makes our day! We’re so glad your Tucson gets the VIP treatment and our team keeps you informed and smiling. Thanks for the kind words, and see you at your next service appointment!

August 15, 2025

This is a reliable service center. I just don't know what happened this last time. When I had my horn fixed and find myself without a horn again a few months out. More

by chanaus911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Davig Hogue
3.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Trevino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Pham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zubair Ali
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse lopez
Aug 18, 2025 -

Norm Reeves Hyundai of Irving responded

Our team understands your frustration, and we'd like to speak with you further about your experience at our service center. Please reach out to Ken Demarest, Service Manager, at Kenneth.demarest@normreeves.com whenever you have a moment.

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