Norm Reeves Hyundai of Irving

I was received timely for my 7 AM service appointment. They checked me in and my car. My wait for an oil change, general inspection, and coolant change, including hybrid inverter coolant was completed wit They checked me in and my car. My wait for an oil change, general inspection, and coolant change, including hybrid inverter coolant was completed within the three hour timeframe. I was kept informed by the Hyundai app regarding the whole process. I did have difficulty paying through the app once I was notified. But I went to the service advisor who cheerfully helped me with my paperwork and paying my bill. The customer waiting lounge is adequate with free coffee, tea, and snacks.. The guest bathroom for men is kept clean. I appreciate the fact that although the inspection report showed that I needed a new air filter and cabin filter, the dealer did not ask nor pressure me to buy those extra cost items. More

Had to replace dead battery and worn wiper blades Ken was very responsive and informative very responsive and informative More

Sam was great, efficient, and helped me out with my new vehicle. He also didn’t try to over charge me on unnecessary things. vehicle. He also didn’t try to over charge me on unnecessary things. More

Took vehicle to Freeman Buick for body repair. Everything looks good upon return of vehicle. The only delay I know of was attributed to the insurance company. Everything looks good upon return of vehicle. The only delay I know of was attributed to the insurance company. More

As always, they helped me evaluate my maintenance needs and get them taken care of. and get them taken care of. More

Very friendly and knowledgeable. Kept me informed all the way. I will be back and will recommend highly to anyone Kept me informed all the way. I will be back and will recommend highly to anyone More

Very friendly attentive and knowledgeable staff whom are dependable. A nice place to do business with! dependable. A nice place to do business with! More

The dealership was great Lou was great Rory was great everything was very smooth. Thanks yall. everything was very smooth. Thanks yall. More

Excellent customer service and communication Provide detail explanation about repairs and services They provide excellent care for my car detail explanation about repairs and services They provide excellent care for my car More

I like the dealership. It has always been a good place to take my car to for an oil change ir any other service needed. It has always been a good place to take my car to for an oil change ir any other service needed. More