Norm Reeves Hyundai of Irving

Great work. Superb customer service. Mr kevin. Is the mvp. Happy camper. Thank u folks. Superb customer service. Mr kevin. Is the mvp. Happy camper. Thank u folks. More

Lou Margetis did an excellent job in explaining and demonstrating, he is very respectful, very knowledgeable and has alot of patience. He is very attention to detail. No pressure at all when buying. Wi demonstrating, he is very respectful, very knowledgeable and has alot of patience. He is very attention to detail. No pressure at all when buying. Will definitely recommend this dealership. More

Good Staff. Loved my experience there. Lou did everything to accommodate me and helped with everything I needed. Loved my experience there. Lou did everything to accommodate me and helped with everything I needed. More

Don’t take your vehicle here. Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk t Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk to someone. Totally terrible experience overall. More

Bad service center. Got terrible service on a simple repair. Overcharged for diagnostic 208.00 kept trying to sell me things my car didn’t need. Slow service with long w Got terrible service on a simple repair. Overcharged for diagnostic 208.00 kept trying to sell me things my car didn’t need. Slow service with long waiting times. 4 days before they even looked at my car. Had to go to service mgr for small satisfaction then they cut the diagnostic charge in half. I will NEVER take my car back there. More

Very professional and willing to spend the amount of time that is needed to answer all your questions. that is needed to answer all your questions. More

Excellent customer service from the staff and my service consultant Jesse Garcia every time I am here. consultant Jesse Garcia every time I am here. More

Friendly and nice service with good communication. The quiet area chairs could use an upgrade, but overall very convenient. The quiet area chairs could use an upgrade, but overall very convenient. More

I realize that this was just a recall appointment, but it took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be th took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be there. I arrived early and waited a several hours Only to learn y’all did not have the part in stock. I took it on myself to return last month, hoping to resolve the issue. I was glad that y’all were able to fulfill the recall. At the end, my service man boasted that my car had been wash and vacuumed. I’m sorry, but it was just as dirty as it was when I pulled in. My biggest complaint was that I received this thorough vehicle inspection, yet y’all missed the leaking power steering pump. This was assessed by my regular mechanic just a few days after I was at your shop. He also pointed out that the cap for the power steering reservoir was missing. I Left a couple texts, requesting a replacement one. I got an initial response and then no follow up. So I replaced the cap myself. More

I was very pleased with their help and with the companies customer service with helping me with my purchase customer service with helping me with my purchase More