Norm Reeves Hyundai of Irving

All went well.... This dealership's service department is the best thing about the dealership. We continue to bring our vehicle in because of the service department. This dealership's service department is the best thing about the dealership. We continue to bring our vehicle in because of the service department. Ken is very professional, and we always feel confident with his advice and and recommendations. More

Great service The service that I received at Freeman was wonderful! I reached out about a vehicle I saw online and was contacted shortly after reaching out to sched The service that I received at Freeman was wonderful! I reached out about a vehicle I saw online and was contacted shortly after reaching out to schedule a time to come see the vehicle. I saw it just about 3 hours after the first contact. The sales men who helped me was very patient with all of my questions and got the items replaces/repaired that I asked about. I would highly recommend them for any vehicle purchase. More

Great experience with Jesus. He answered all my questions. Good job on taking care of customers. When I asked my service plan, Jesus took time to find the answer, and I appreciate it. Thanks Good job on taking care of customers. When I asked my service plan, Jesus took time to find the answer, and I appreciate it. Thanks More

JR Darren was very responsive to my calls and met every timeline to respond for me which was difficult with two other dealerships. He stated exactly wha Darren was very responsive to my calls and met every timeline to respond for me which was difficult with two other dealerships. He stated exactly what he could do, called me the next day to check in and I will refer people to him for these cars. Aaron in Service is great, friendly and meets all timelines for service and works hard to get the work done when committed. He is great. More

Service visit. Oil change and checkup on year-old vehicle with complimentary car wash. Perfectly satisfactory service on a new vehicle and pleasant staff---even donu Oil change and checkup on year-old vehicle with complimentary car wash. Perfectly satisfactory service on a new vehicle and pleasant staff---even donuts and coffee.. More

Great experience - as always The service reps - it doesn't matter which one - are very friendly and competent. They don't try to upsell you either. Their operating hours are gener The service reps - it doesn't matter which one - are very friendly and competent. They don't try to upsell you either. Their operating hours are generous, and I always appreciate the car wash. More

Hyundai Sonata 2017 Needed a replacement vehicle for one that was totaled. Jim found a vehicle very quickly, and it matched the requirements exactly. It was a very positi Needed a replacement vehicle for one that was totaled. Jim found a vehicle very quickly, and it matched the requirements exactly. It was a very positive experience! More

Great car-buying experience! Our salesman was upfront and straightforward with pricing via email and stuck to that pricing once we were at the dealership. We spent less time with Our salesman was upfront and straightforward with pricing via email and stuck to that pricing once we were at the dealership. We spent less time with the whole experience than we thought we would--which was a very welcome thing! Overall, this was one of the best car-buying experiences we have had and I have already recommended Freeman Hyundai to my friends and family. More

My Customer Experience The problems I encountered that I disagreed with and found concerning were the following: 1. I offered to put down more money to cover the expenses o The problems I encountered that I disagreed with and found concerning were the following: 1. I offered to put down more money to cover the expenses of my previous lease. Instead of putting that amount into the money down, it was forced into the price of the vehicle which made the payment go up rather than down. 2. I was told the lease would be a 3 year lease. It wasn't until I got into the finance office that I found out the salesman changed it to a 4 year lease and never told me. 3. When I picked-up my plates, I was told my vehicle would be detailed since it was not done at the time of purchase. They cleaned the outside, vacuumed the inside, but never wiped down the inside. It was still dusty. 4. When discussing the lease, I was told the dealership would pay for my remaining payments and over-mileage. Instead, I found out that amount was being rolled into the cost of my new vehicle rather than the dealership paying for the amount out of their pocket as discussed. 5. When discussing the lease, my wife and I were told several times in person and on the phone that the dealership was going to purchase my leased vehicle. We were lied to multiple times and this did not occur. My salesman was very nice and was easy to talk to, but these were the underlying problems. More

Quick and professional The transaction went smoothly and quickly. Sandee had our lease car ready for us and the return of our present lease car was easy with professional co The transaction went smoothly and quickly. Sandee had our lease car ready for us and the return of our present lease car was easy with professional courtesy. More