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Norm Reeves Mazda

Irving, TX

Overview
Employees
Reviews
Vehicles
4.7
1,129 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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1840 E Airport Freeway

Irving, TX

75062

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Showing 1,129 reviews

July 10, 2025

Everyone was so helpful and genuinely nice. Owen and Brian were wonderful. I definitely recommend More

by czaike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Beason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Norm Reeves Mazda responded

We’re glad to hear everyone made you feel welcome. Owen and Brian take pride in offering helpful, friendly service. Thank you for recommending us to others, and we'll see you next time.

July 07, 2025

Found Mark (who claims to be an asociate pastor) to be dishonest in dealings. Made a deal with him and he pulled a bait and switch after the fact. More

by Dnewman
Recommend Dealer
No
Employees Worked With
Trent Boe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Dixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wimberly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Foreman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Counts
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Jul 07, 2025 -

Norm Reeves Mazda responded

We take these concerns very seriously, as honesty and transparency are some of our core values as a dealership. Please contact our General Manager, Trenton Boe, with more details about what transpired. You can reach him at Trenton.boe@normreeves.com.

Jul 08, 2025 -

Dnewman responded

Everyone in the "worked with" section of this review knows who I am, how to reach me, and details of my experience to varying degrees. I also left a VM with Trenton over a week ago to which he has not responded. If he didnt get it for whatever reason and wants to reach out thats fine, but if he's just going to waste more of my time please don't. Ive been dealing with this issue regarding damaged trim on a new vehicle purchase for over a month now and am ready to just write it off as a bad experience/lesson learned, and move on. I'm simply providing honest feedback of my experience through reviews before doing so. Thank you..

July 05, 2025

Everyone at NM. Mazda was a great help and an influence in me purchasing my CX-5.They were able to get me a ride back from Love Field after dropping off my rental an More

by nealblanchard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot the person who gives complimentary rides, but 5 stars for him
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Jul 07, 2025 -

Norm Reeves Mazda responded

Neal, we’re thrilled you had such a positive experience, from the showroom to your ride back from the airport! We'll pass the kudos along and hope you're loving your Mazda CX-5.

July 04, 2025

Everything went smoothly and was taken care of as usual! They have a great oil change service contract. More

by sdrodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Norm Reeves Mazda responded

We love hearing things went smoothly—just the way it should be! Maintenance ought to be easy, and we're glad your oil change earned five stars. See you next time!

June 22, 2025

Good people Good service all good Selena is awesome . I hope we got the good out the door price More

by MTJH1026
Recommend Dealer
Yes
Employees Worked With
Rory Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Tipton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Guye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark was
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Jun 23, 2025 -

Norm Reeves Mazda responded

We'll take all good any day of the week! Thanks for the feedback!

June 22, 2025

Great service from start to finish! Although I didn’t purchase a vehicle I can say this is one of the best experiences I’ve ever had at a dealership! More

by JakkGraheek
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Guye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Norm Reeves Mazda responded

That is some high praise, we love to see it! Even though it didn't work out this time around, we hope we get to work with you again in the future. In the meantime, best of luck along your car search!

June 22, 2025

Angela is GREAT…. Definitely a lifesaver to Mazda Family and I will recommend to other customers. More

by Ronchaisson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Norm Reeves Mazda responded

We'll be sure to provide any friends or family you send our way with the same great experience. We appreciate your business and your endorsement!

June 21, 2025

1-Thankyou - Norm Reeves Mazda , Irving , Texas - great service experience - had Excellent service by service advisor "Bryan Guidry" who was Fantastic and very knowledgable and honest and gave good advice More

by cherianab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Norm Reeves Mazda responded

We appreciate YOU! Thanks for coming to see us. Great service and loaner is the least we can do to ensure premier service experiences, that's just the status quo here at Norm Reeves Mazda Irving!

June 18, 2025

Everyone was very helpful and it went as smooth as it could considering. I was able to get the exact options in the vehicle I wanted and they worked with my lease turn-in to Genesis. More

by Jeanneb3468
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nora Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wimberly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My salesperson was Sam- I can't remember his last name.
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Jun 18, 2025 -

Norm Reeves Mazda responded

Cheers to a successful visit! We hope you are loving every second behind the wheel of your new ride. Make sure to tag us if you share any pics of it on socials!

June 18, 2025

No issues - work done when expected. Love the video recap you always send while looking at vehicle. More

by brendamadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lyndsay Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salina Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Norm Reeves Mazda responded

It's great to hear you value the video recap, Brenda! Feedback like that helps ensure our customers receive the best possible service. Thanks for trusting our team!

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