Brian Wilson

The sales and finance team were great. They helped me get into a larger car with a great deal! Excellent trade-in valuation too. They helped me get into a larger car with a great deal! Excellent trade-in valuation too. More

by long_tall_texan Verified Customer Verified Customer

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I loved the approach and the customer service provided—the effort taken to ensure that one feels valued, and the solutions offered for any issues that may arise during the purchasing process. provided—the effort taken to ensure that one feels valued, and the solutions offered for any issues that may arise during the purchasing process. More

by mohancol Verified Customer Verified Customer

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Such a pleasant car buying experience! Thank you so much Sam Leonhart for making the experience quick and easy! Thank you so much Sam Leonhart for making the experience quick and easy! More

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Owen made the buying experience quick and seamless. Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less Gave me their best offer up front and it was an offer no other dealer in DFW could beat. Totally time to complete paperwork and pick up the car, less than two hours. As close to a perfect buying experience as you could have. More

by jonathanoltmann Verified Customer Verified Customer

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Awful sales practices, don’t rest customers fairly. Go elsewhere at all costs, if you want to be treated fairly. Go elsewhere at all costs, if you want to be treated fairly. More

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The staff at Norm Reeves really knows how to treat a customer. They are all nice, professional and a pleasure to work with and no pressure. customer. They are all nice, professional and a pleasure to work with and no pressure. More

by don.spare Verified Customer Verified Customer

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Wouldn’t go anywhere else! This is our 4th vehicle to purchase from Stephanie! Her experience and expertise is top notch! Brian was absolutely amazing! Thank you for taking car This is our 4th vehicle to purchase from Stephanie! Her experience and expertise is top notch! Brian was absolutely amazing! Thank you for taking care of us! More

by carlathompson2015 Verified Customer Verified Customer

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Had a lot of issues with getting the finance manager to call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. More

by deeannblack Verified Customer Verified Customer

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Thank you for a great car buying experience. Excellent Service! Financing was able to beat my NavyFederal pre-approval. Excellent Service! Financing was able to beat my NavyFederal pre-approval. More

by JESUS35 Verified Customer Verified Customer

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Spent over 5 hours at this dealership after coming in specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was descri specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was described as a great value, despite not being what I came in for. I was told they could compare rates for both the used car and the new car I originally wanted. After sitting for nearly two hours waiting to speak with finance, I used that time to research the used vehicle and discovered it was not the good deal it was being presented as. When finance finally returned, the used-car rate they offered was nowhere near the new-car APRs I had asked about. I was then told I wouldn’t even qualify for the promotional new-car rates if I wanted to pivot, which immediately raised concerns since I know my credit score. Only after pressing for clarification did they claim the issue was “student loans”, which I have never had, then admitted they were reviewing the wrong credit application (150pts lower than my score). That alone was extremely concerning. Be cautious if you come here: used vehicles may be aggressively pushed, and you should verify that your own name and information are actually on the finance quote. Otherwise, you may be given inaccurate or misleading information about your credit or rates, and be told to not believe anything you read on Consumer Reports in terms of their reliability on the CX50 to continue to push the used car on me instead of the new CX5. For comparison, I went to a different Mazda dealer the same day, purchased a new car in 2.5 hours, was allowed to test drive and view the vehicles I actually wanted, and qualified for the low APR financing without issue. More

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