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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,292 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,292 reviews

June 21, 2025

Me and my wife had an amazing buying experience of our very first Toyota at Norm Reeves. Yaela was very helpful and kind. She helped us with all the documentation and financing works. Very impressed by th More

by Priyank Kumar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Norm Reeves Toyota Dallas responded

Priyank, we're delighted to hear that Yaela and our Norm Reeves Toyota Dallas team made your first Toyota purchase a memorable one. Thank you for sharing your experience with us! Enjoy every mile in your new car!

June 20, 2025

My service manager Shelly always makes my visit here pleasant. Services on Tundra always exceptional;. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2025

I had an appointment and was told they were behind and it would be up to 2 hours. It was actually more like 4 hours. No one ever came to keep me updated or anything. More

by sindy_morataya09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Norm Reeves Toyota Dallas responded

I want to sincerely apologize for the extended wait during your recent visit. We understand you were told it would be up to two hours, and we regret that it ended up being closer to four without any updates from our team. This isn’t the experience we aim to provide, and we’re taking steps to improve our scheduling and communication moving forward. Your time is valuable, and we truly appreciate your patience. If there’s anything we can do to make this right, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2025

I am not too happy due to I came in late evening for my appointment before closing, and my car was not inspected as it should have! More

by sibarr03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2025

Always get good service from Antonio and his team. Also you can’t beat the turnaround time. More

by jbanse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2025

Honest assessment of the issues found during maintenance check and reasonable prices for the fixes More

by ssage21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Topping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 20, 2025

The experience at the dealership was pleasant as always. Carlos was pleasant, informative, and answered any questions I had. More

by CRAMP32003
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
Jun 20, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 19, 2025

Shelly is the best. She always ensures that the job is done right and within the time expected. More

by barrywolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 18, 2025

Shelley was super helpful and got everything addressed for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour- More

by Kw.hill2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. Shelly and our team appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 18, 2025

Mimi, was very helpful and amazing. She, went above and beyond to get me into my new vehicle. Very satisfied and pleased very grateful for her. Definitely will recommend more customers More

by MINERVA75149
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for your feedback on your recent visit to Norm Reeves Toyota Dallas. It's great to hear that we were able to assist you and that you had such a positive experience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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