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Norm Reeves Toyota Dallas

Dallas, TX

4.7
5,824 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,824 reviews

January 18, 2026

Shelley is great. She is the only reason I go there. She's the best. More

by carrasco.edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2026

I absolutely LOVE my car, but the customer service makes me love it even more. Mr. Rodney Houston was hands down the best and so respectful and helpful!! He will be the reason I stick around to be honest! More

by larissamrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Topping
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zechariah Terrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2026 -

Norm Reeves Toyota Dallas responded

Hi Laris! Thank you for sharing your wonderful feedback about Rodney and our team! We truly appreciate your business and five-star rating of Norm Reeves Toyota Dallas. Enjoy your ride!

January 17, 2026

Shelly is the best! She takes care of all and knows what to do and it gets done right! More

by Rangers74
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Jan 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 17, 2026

The best experience I have ever had! He took care of my car and was so very nice! I was very happy! More

by Rangers74
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Holmes
Jan 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

They don’t take care of customers or make sure their sales people do either More

by elaine.57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Mayne
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2026

I was very displeased with how this sale was handled. Jose spoke to me in a very unprofessional manner and ruined this deal. More

by Jess
Recommend Dealer
No
Employees Worked With
Zechariah Terrell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmin Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Rico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for this feedback, Jess. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

Always helpful. Service agents Ive had are great, curtius , honest, friendly . Cery caring about customers More

by tommyfestus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

Brian and Antonio in the service department are AMAZING! They truly went above and beyond to make sure I was taken care of and completely satisfied. Because of these two, I will be a Norm Reeves customer fo More

by khaddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Jan 16, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 15, 2026

I've been a Toyota driver for quite a while. I've been with this dealership for quite a few years always taken care. I really appreciate the care. More

by TPREYER1
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Leyva
Jan 15, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for being a loyal customer and for sharing your support of our team! We look forward to assisting you again here at Norm Reeves Toyota Dallas. Safe travels!

January 14, 2026

Had a great experience while purchasing a new Camry. Working with David Ruiz in Sales and Jalisa Bell in Finance was smooth and efficient. Trade in offer was reasonable. More

by CARL_VICKERY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Ruiz Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalisa Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2026 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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