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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,341 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,341 reviews

July 11, 2025

This was the worst service experience I have had in over 20 years. The service agent insisted on us doing over $1000 of unneeded work at check in and only dropped the items when we said we would be going so More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Norm Reeves Toyota Dallas responded

Josh, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you encountered during your recent visit. Your experience does not reflect the level of service we strive to provide, and we deeply regret that we fell short. We are especially sorry for the pressure you felt regarding the recommended services, the extended wait time, and the lack of courtesy from our service advisor. These are serious concerns, and we are addressing them internally to ensure they do not happen again. Your feedback is invaluable in helping us improve, and while we understand your decision not to return, we would appreciate the opportunity to regain your trust. If you are open to it, please contact our service manager so we can learn more and make things right. Thank you again for bringing this to our attention.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 11, 2025

Grate services good people and razonable prices and also close to home I buy my first vehicle here and I he'd a good experience More

by joselbeltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Norm Reeves Toyota Dallas responded

Jose, thank you for sharing your glowing review. We are happy to have you as a customer here at Norm Reeves Toyota Dallas and we look forward to seeing you again!

July 11, 2025

No problems. Shelly is great Okkkkkkkkkkkk Never a problem at this location Nevervanbissue an issue More

by fish
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Jul 11, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 10, 2025

He was really really kind with sharing his knowledge on car and deals with my low credit! Thank you mo More

by leannbrown825
Recommend Dealer
Yes
Employees Worked With
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 10, 2025

He was an Amazing person I said no but he twisted my Arm ,amazing job More

by irene.jaramillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 10, 2025

Ryan Palma Helped us find a Rav4. The whole crew here is nice and very helpful. More

by jackpanther117
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 09, 2025

Came in for tire concern. Made sure my tire was covered with my warranty. Great service More

by lindaneria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 09, 2025

Always worked with John. Very nice and helpful. Explains everything well and makes sure vehicle is always good! More

by lindaneria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 09, 2025

Great staff. Mr. Walter, the manager Brandy and finance Mr. Gabriel were great at helping me out with questions and concerns. More

by mariawp1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 09, 2025

👍🏾I’ve been going to the dealership for six years and I love it. I love Shelly and service and I love Jamar and Dealership. He took the time to sell me a good car for my daughter and Shelly in service alwa More

by TYLERYTYLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamar Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Norm Reeves Toyota Dallas are glad to have you as a customer. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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