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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
5,698 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,698 reviews

May 30, 2024

Gracias por ayudarme siempre en la decisión las conveniente en mis últimos 5 autos nuevos, siempre me responde mis dudas y siempre me enseña que es lo que más me conviene en mis necesidades diarias More

by dianitaluna1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Breaud
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May 31, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 29, 2024

We were misled about the remaining maintenance coverage on the vehicle at the time of purchase. We have contacted Pedro, Mike (sales manager) and Bethany (client relationship) to honor what we were told bu More

by emedsid
Recommend Dealer
No
Employees Worked With
Pedro Cachay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Emery, Tobias Fulton, Bethany Smith
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Jun 01, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tobias Fulton tfulton@cowboytoyota.com Bob Cannon bcannon@cowboytoyota.com

Jun 13, 2024 -

emedsid responded

Your response was posted after 15 plus email exchanges about the complaint that we were misled about the maintenance coverage on the car at the time of sale and you declined to remediate it. Based on your perplexing response to a review here it reflects that either you get lots of complaints about customers being potentially misled into sales and you forgot the one from day before OR you don’t read reviews and just post a scripted response. May be this time it will be a better cover up response.

May 29, 2024

Luis sold me another car. This time it was the friendliness and past business relationship with Luis that brought me back to him and this dealership More

by Hohernandez
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 28, 2024

I would highly recommend this place to anyone looking for a vehicle. The experience was outstanding Yaela and Richard help me and we're very professional. More

by abielvaldez90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud, Yaela Dror
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May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for your kind words for Richard and Yaela! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

May 28, 2024

They did a great job of hearing my needs and wants and balancing that with a great price and experience More

by Jett W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Williams, Joshua Wells
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May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thank you, Jett! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Cowboy Toyota; we look forward to having you as one of our valued customers for many more years!

May 28, 2024

I had a wonderful experience, I was greeted with a warm welcome, I appreciate her answering all my questions. More

by Idaliasalinas25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
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May 29, 2024 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 28, 2024

Yaela was very helpful and very encouraging through the whole process as well keep us up to date every minute something we needed More

by ChristianVContreras40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
Report | Print
May 29, 2024 -

Norm Reeves Toyota Dallas responded

We are very happy to hear that Yaela provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 27, 2024

Yaela and Armando are amazing. That was the best experience we had. It took only 2 hours to complete the transaction. I will never go to another dealer. Cowboy Toyota is the best i More

by Glenia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando, Yaela Dror
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May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thanks, Glenia, for sharing about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

May 27, 2024

Everything is nice as soon as we came over in the dealership. All of them are friendly especially Yaela and Armando in Finance. It’s easier to buy a car when you have an excellent service. Cowboy Toy More

by alan2pogi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando in Finance , Yaela Dror
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May 29, 2024 -

Norm Reeves Toyota Dallas responded

Thank you, Alan! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

May 25, 2024

Enjoyed the experience and the car is what I was looking for, thank you for the help. More

by jeffrey_owen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Wells
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May 29, 2024 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Cowboy Toyota!

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