Norm Reeves Toyota Dallas

Excellent Service!! While having my vehicle serviced, I received the best customer service from Mr. Carlos Ramirez! He's the best person to see for your Toyota!! While having my vehicle serviced, I received the best customer service from Mr. Carlos Ramirez! He's the best person to see for your Toyota!! More

They took the time - and the responsibility! Driving along not doing a thing when all of a sudden my car lurched, started making awful noises and had little acceleration or breaking. I limped up Driving along not doing a thing when all of a sudden my car lurched, started making awful noises and had little acceleration or breaking. I limped up to the dealership, where service people poured out the door to see what was wrong. They had the car for several days and had to take the engine apart to find the problem. End result: a bracket in the oil cap had broken off and fallen into the engine. The dealership test drove the car repeatedly to make sure that all was well after it was repaired, provided me with a loaner car for the time they had my car - and because it appeared that the problem was a result of the oil change they had done, they assumed all responsibility - no charge for all the work they did. They were concerned, patient with my mild hysteria [this happened the weekend of my daughter's wedding!] and apologetic. I cannot ask for more than that! More

rating The customer service was great couldn't ask for a better team. They were all nice and friendly.My sales man Dave Stevens was awesome!!! The customer service was great couldn't ask for a better team. They were all nice and friendly.My sales man Dave Stevens was awesome!!! More

Exceptional customer service! Our car buying experience from start to finish was truly outstanding. I have bought many cars in my life, and the customer service at this dealership Our car buying experience from start to finish was truly outstanding. I have bought many cars in my life, and the customer service at this dealership was impressive. Liane Mann's ability to listen to her customers, attention to all the details, and willingness to go "above and beyond" place her at the top of her class. Everyone we dealt with at this dealership was professional, no-pressure, and very customer-oriented. More

Caring Sales & Service Teams Service advisor, Shelly Jackowski, has been servicing my family's cars for more years than I can remember. Her honest and caring approach is the reaso Service advisor, Shelly Jackowski, has been servicing my family's cars for more years than I can remember. Her honest and caring approach is the reason I keep returning to Cowboy Toyota. I recently had a very enjoyable purchase experience with Lianne Mann. She did a great job of helping me find the car I was looking to buy and made the sale a pleasant experience. Richard Breaud in Finance was also easy to work with. I highly recommend Cowboy Toyota! More

Excellent service Karen, answered all of my questions and made this entire process of trading in a car for a new car very easy. I will tell friends and family about my Karen, answered all of my questions and made this entire process of trading in a car for a new car very easy. I will tell friends and family about my positive experience I had with Karen and Cowboy Toyota. More

excellent customer service! Justin takes such great care of his customers; I needed a tire and was able to discuss pricing for tires already available at the dealership over the Justin takes such great care of his customers; I needed a tire and was able to discuss pricing for tires already available at the dealership over the phone and was taken care of the same day without an actual appointment. He and Cody kept me informed on exactly what was going on and had me all fixed up and on my way in no time at all. They are awesome! More

Ease of transaction We used our relationship for our credit union to find Cowboy Toyota. The experience was easy. I had the deal negotiated and papers signed within an ho We used our relationship for our credit union to find Cowboy Toyota. The experience was easy. I had the deal negotiated and papers signed within an hour. More

Very impressed We went in to buy a car I saw online. We were treated very well and very respected. We went in and let the salesman know what we wanted and he did an We went in to buy a car I saw online. We were treated very well and very respected. We went in and let the salesman know what we wanted and he did an excellent job on getting what we wanted and more. The finance worked to get us the best rate and no issues. We had the best ever car buying experience. More

Curteous, detailed service. My experience at Cowboy Toyota's service department was very positive. Service representative Carlos Ramirez was very helpful and carefully made note My experience at Cowboy Toyota's service department was very positive. Service representative Carlos Ramirez was very helpful and carefully made note of my vehicle's service needs. He also explained the service process in a very detailed manner. More