Norm Reeves Toyota San Diego

Very good service Great customer service. Fast, friendly and very professional. From the beginning when I pulled up, the service was great. I was out within a few hours Great customer service. Fast, friendly and very professional. From the beginning when I pulled up, the service was great. I was out within a few hours More

Great, no hassle experience I worked with Clint and Seoul. They are amazing. This is our third car from this dealership and we are customers for life. We leased a 2018 RAV4 Ad I worked with Clint and Seoul. They are amazing. This is our third car from this dealership and we are customers for life. We leased a 2018 RAV4 Adventure. Great car. Clint explained all the differences between the different trim packages in an easy to understand manner. Can't recommend enough. 5 Star all the way. More

Great customer service very happy with my purchase !! Great customer service, couldn't be happier with my new vehicle exactly what I wanted! The staff is great and they really cut you a fair deal. Great customer service, couldn't be happier with my new vehicle exactly what I wanted! The staff is great and they really cut you a fair deal. More

Good service, good rate Toyota dealer provided very nice and patient car introduction and I got my favorite car with very ideal price! Also they sowed my related after sell s Toyota dealer provided very nice and patient car introduction and I got my favorite car with very ideal price! Also they sowed my related after sell service! More

Great Service by Mr. Matt Curtiss Thank you Mr. Curtiss for keeping me informed on the upkeep and maintenance of my Toyota Matrix. You are the reason I go to Toyota of San Diego. Thank Thank you Mr. Curtiss for keeping me informed on the upkeep and maintenance of my Toyota Matrix. You are the reason I go to Toyota of San Diego. Thank you. More

Terrific responsiveness I came to Toyota San Diego with a clear list of features I was seeking in a Toyota Camry, everything from security and safety features to exterior and I came to Toyota San Diego with a clear list of features I was seeking in a Toyota Camry, everything from security and safety features to exterior and interior color, type of engine, brand of alarm system. I had visited with several other dealers and had a strong sense as to fair pricing. The salesperson with whom I met, Dwayne De Maurivert, was extremely knowledgeable about his product, and he located a car from his inventory which included all the mechanical features I sought. After going for a lengthy test drive, we discussed pricing. Dwayne consulted several times with his sales manager as we reviewed every aspect of the Camry's features and the pertinent pricing. Dwayne's dealership was able to provide exactly what I asked in terms of contract price. After we agreed to the terms, Dwayne arranged to pick up the vehicle I sought, and as I signed the paperwork, Dwayne did a roundtrip to the location of my desired Camry. I came away with a strong positive feeling about Toyota San Diego and its personnel. More

Bought somewhere else I went in to look at a specific car I'd seen online. It had just been traded in and wasn't ready to drive yet but I was able to test drive a similar I went in to look at a specific car I'd seen online. It had just been traded in and wasn't ready to drive yet but I was able to test drive a similar car. The one I drive was nice but wasn't the right color and wasn't in my price range. After chatting with the sales guy I asked for his car and was going to leave. He said he had to go get a card and he brought back an aggressive sales manager who was trying to get us to agree to come back the next day and try the car we'd come to look at originally. Meanwhile the original sales guy was holding his business card hostage. I'm not sure if this is policy or what but the next time I saw someone bringing another sales guy back I'd just walk off. The "manager" had no sense of social decorum. You can't twist someone's arm into making an appointment and buying a car. Even if you could they wouldn't like you and it wouldn't lead to them coming back in the future. The next week I ended up buying a similar vehicle (2 years newer) for the same price they were offering. Won't be back to this place. More

OUTSTANDING SERVICE!!!!! On 08/27/2017 I purchased a 2017 Toyota Camry from Clinton Hunt. We were coming from Los Angeles. We did the distance because he was soo highly recomm On 08/27/2017 I purchased a 2017 Toyota Camry from Clinton Hunt. We were coming from Los Angeles. We did the distance because he was soo highly recommended. He was truly worth the commute. Poor guy had to wait several hours for us. When we called prior to our visit we told him what we were looking for and what we could afford. He was no nonsense, courteous and true to his word. He did not play any games or belittle me. HE WAS AWSOME!!! He didn't waste any time. He parked the vehicle in front . We took a spin and dug righto the paperwork. I was so nervous about purchasing a new vehicle. Clinton must have thought I was a nut, but he walked me thru everything. He was very patient, as if I was family, (the crazy aunt). I have already recommended Clinton Hunt to several of my co-workers. Clinton made my experience the best!!! More

Perception and Guest Satisfaction I must say that I actually "dread" taking my car in because of one individual, Ryan in service department. Perhaps he is unaware of his aloofness or " I must say that I actually "dread" taking my car in because of one individual, Ryan in service department. Perhaps he is unaware of his aloofness or "I just don't care" attitude. I emailed the General Manager, Bernie Perri and got no response, so that leads me to believe that it starts at the top and trickles down. In a nut shell, I needed 45k service on my Toyota Tacoma, 2016. I was told at my last service that my tires needed replacement very soon. My tires are the original Goodyear Wrangler A/T Adventure 265/70R16, I have done all services, including tire rotations at the dealership. I bought my truck "new" from dealership. I asked if I get credit for premature wear, because when I bought the Truck, they gave me the Goodyear Warranty booklet that states: Example: If your disabled tire had an original 8/32" of usable tread wear and is worn to 4/32" usable tread remaining, you have used 50% and therefore must pay 50% of the advertised selling price of the comparable tire. Sounds fair! NOPE! No one wanted any part of this warranty, however, if I bought 4 more tires from Toyota, they would honor this because I have to purchase the tires first??? What is that about? I did purchase the tires! I purchased the whole truck! At this point, I understand they price match on tires now...So, I tell Ryan I am going to get my 45k service tomorrow, then head to Discount Tires to get a price quote for identical tires that I have now. His response "If you're not going to buy tires with us there is no need to come in for the 45k because all we really do on that service is rotate your tires." (Verbatim). I emailed the General Manager, Bernie Perri a few hours later and as expected, no response. My perception: No one cares. I let him know that I cancelled my service appointment because according to Ryan, I don't need it unless he gets a sale for tires. I also reminded him that guest service if it is bad, in any department, will have an impact on that guest returning not just for a 5k service, but for that new truck. By the way this is the 3rd Toyota Tacoma TRD, 4 door I have bought from this dealership. And, I have always done all my services at this dealership, and I never missed a service. So sad! Kudos to Gary T....He has always been pleasant and made me love this dealership the day he sold me my first Toyota Tacoma from this dealership. That's my only positive : ) Regards, Katy Johnston More

great experience john levy always takes excellent care of my 2008 corolla, will always request john for scheduled maintenance and then some superb excellent and tim john levy always takes excellent care of my 2008 corolla, will always request john for scheduled maintenance and then some superb excellent and timely service More