Norm Reeves Volkswagen Superstore

Very pleased and happy to have picked this dealership April and the everyone at the dealership including Jonathan were very helpful and efficient....and Very Patient. Considering that I (from San Franci April and the everyone at the dealership including Jonathan were very helpful and efficient....and Very Patient. Considering that I (from San Francisco Bay Area) was buying a car for my daughter in Irvine and we decided at the last moment to get a different color car after all the paperwork had gone through, took a lot of coordination, hard work and patience on their part. Thank You. More

amazing service Robert has been working since January with me to find a suitable car, he has never rushed me on making a decision and made sure that I am happy with t Robert has been working since January with me to find a suitable car, he has never rushed me on making a decision and made sure that I am happy with the car. You never felt like you were pressured to do anything like most terrifying car dealership saleman you feel the second you get into the store. He didn't want me to sign or commit to anything, or decide now because there is a "good deal". The numbers were clear and upfront, I saw all the sale sheets, and they didn't play any games. We started off with a Volkswagen e-golf and Jetta, eventually I settled on a Honda Fit that fit my budget better. He didn't just pass me onto someone else, he follow through and sold a Honda as professionally as a Volkswagen, it's pretty impressive. He made sure everything was perfect. More

Awesome experience Robert Yang was very patient and helped us get an excellent deal on our new lease. This is not the first time we work with Robert and he has been an e Robert Yang was very patient and helped us get an excellent deal on our new lease. This is not the first time we work with Robert and he has been an excellent sales person each time. Do yourself a favor and ask for Robert when you visit this dealership! More

Extremely painless, enjoyable experience Norm Reeves Volkswagen matched a price I got from another dealership without any back and forth or funny business. They were up front, honest, and sto Norm Reeves Volkswagen matched a price I got from another dealership without any back and forth or funny business. They were up front, honest, and stood by their word. Car shopping is usually a daunting experience, but Norm Reeves VW and April Dean made my purchase the best yet. I could tell right away they have a different business model. They are customer service oriented, which is a breath of fresh air in this space. April was a pleasure to work with. She's organized, honest, and didn't try to push anything on me. I was in and out so fast. I didn't have to argue with a sales manager or finance guy or scrub through the numbers. Michael Hanson, the finance guy, was also a pleasure. If I had questions, he had all the right answers. He made sure I knew what I was signing and just made the whole experience very comfortable. Can't say enough good things about my experience and I'm thoroughly in love with my new GTI. Thank you to April, Michael, and Norm Reeves VW! More

Family of 2 VW's Back in May our daughter bought a vehicle from Robert Yang, I was recently in the market for a new car and we came back to Norm Reeves to buy my car! Back in May our daughter bought a vehicle from Robert Yang, I was recently in the market for a new car and we came back to Norm Reeves to buy my car! Great customer service from the moment we stepped onto their lot! Thank you Robert Yang & Norm Reeves More

This was by far the BEST experience I have EVER had. This was by far the BEST experience I have EVER had purchasing a vehicle. We had called ahead looking for a '16 Tiguan. They emailed us over the infor This was by far the BEST experience I have EVER had purchasing a vehicle. We had called ahead looking for a '16 Tiguan. They emailed us over the information on the car, and everything that we needed. I had already demoed the vehicle at another dealership and had an AWFUL bait and switch experience so I was slightly "on guard" when we came to this dealership. When I showed up here, Kevin Marks-SM was all SMILES and welcoming and gave us a HUGE hug! So awesome! Then David Soracco-GSM came by introduced himself & welcomed us to the dealership, he was so nice. You just felt GOOD when you entered this dealership! :) John Smiley-ISM is the MAN! He was so friendly, we went on another test drive, and he was AWESOME, so nice & accomodating. When it got down to the paperwork with TJ Illiano-F&I was so friendly & easy going, everything was exactly what they quoted me and MORE! So incredibly happy! I drove off the lot in my new car with a HUGE smile on my face! If you are going to buy a Volkswagen, buy it here! This is an AMAZING crew! Cheers! :) More

Pleasant surprise It was a pleasure to work with Robert and Louis. They made me a reasonable offer and paid off my lease. No hassles, no pressure. Great customer servic It was a pleasure to work with Robert and Louis. They made me a reasonable offer and paid off my lease. No hassles, no pressure. Great customer service. More

Most "enjoyable" This was probably the smoothest, most "enjoyable" car purchase that we have ever experienced thanks to Robert Yang (sales) and Michael Hanson (finance This was probably the smoothest, most "enjoyable" car purchase that we have ever experienced thanks to Robert Yang (sales) and Michael Hanson (finance). Robert was very knowledgable, patient, and a joy to work with. He made sure that we knew all of our options in choosing which vehicle would best suit our needs. And our time with Michael in the finance dept. went as smoothly and comfortably as possible. The Norm Reeves dealership seems to have found the formula for making a car purchase as "painless" and enjoyable as possible. We highly recommend that you choose them for your next purchase. More

Such a great experience Robert Yang and the staff at Norm Reeves did an amazing job helping me purchase a car. Robert went above and beyond to get me what I wanted and at the Robert Yang and the staff at Norm Reeves did an amazing job helping me purchase a car. Robert went above and beyond to get me what I wanted and at the best price . This was a fast and easy process and I felt at home. They took care of me. Good people and very knowlageable. I am truly grateful for how this dealership does business . If your looking for a Vdub I highly recommend Norm Reeves. More