Norm Reeves Volkswagen Superstore

first of I regret to deal with this store and sells staff , they sold car the car to me 2023 Tiguan ,then after sell would not support me and had problem with car ,they gave runaround between sales and serv , they sold car the car to me 2023 Tiguan ,then after sell would not support me and had problem with car ,they gave runaround between sales and serves ,this stat right after one they ,beside bad mpg I am getting when I complain about it they refer me to VW company after one month and feu days haven't got any result , Vw customer car manager is very nice lady and working out with me . but this dealership specially made very disappointed because after sell any time I walked in their sales flour they ignored me , during back and fourth I find rip on side of driver sit ,this sells people not just did not owner the problem and accused me lying ,when got upset the general manager (James PONCO ) trough out of dealership and band me not even take my car for service there .by the the sales man help and miss use my trust did not tell about car he was sold me ,at end I was loyal customer for Norm Reeves car group because I bought 4 car last 8 year from Honda and Vw . I never ever recommend to anyone I know buy a car from Norm Reevses Volslkwagen at thanks and no Tanks ED salesman and I hope you chock on sandwich I made it for you be honest rest of your life More

Horrible Customer Service I took my car here to replace the turbo actuator they quote me $4,400.00. at volkswagen of garden grove their quote was $1,00.00. But the worse experience was when I talked to th the turbo actuator they quote me $4,400.00. at volkswagen of garden grove their quote was $1,00.00. But the worse experience was when I talked to the manager Jamie Turiyo and I explained that the price was over 4 times of what it should be plus paying to diagnose something that I already know it was not right. he was rude and basically ignored me. DO NOT GO THERE FOR SERVICE. More

We had an excellent experience with Sean Vakili helping us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly as possible. I would definitely buy from him again. More

I am so disappointed in my experience at Norm Reeves. We had two wonderful experiences at this location with previous vehicles so I returned for a third time in hopes of the same outcome. This last exper We had two wonderful experiences at this location with previous vehicles so I returned for a third time in hopes of the same outcome. This last experience was completely different. I returned a lease only to find that they add in over $2000 on fees that are not listed in your contract. I understand that dealers charge disposition fees, etc but why were those fees never disclosed when I originally leased the car?!? After a big argument, they said they would “help me out” and offered me a lower trim level on a new car in order to bring payments down. When I asked what features were not included on this model, I was told there were only two differences, everything else was the same as my previous car. WHAT A LIE!!! It is missing some of the most important features I told him I needed! Now I am stuck in a lease with a car that doesn’t work for me and doesn’t have the safety features I needed. I asked them to help, see if I could switch it out or add the feature but no. Bottom line, they don’t really care about you or your loyalty. They make it seem like they truly care that you are satisfied but in the end, all they care about is getting your money. Needless to say, we will no longer to support VW and will never recommend anyone get a car with Volkswagen or Norm Reeves. More

I had a exceptional experience with this dealership Sean Vakili helped get into a 2016 Passat and got me out of my leased vehicle. He was very helpful and kind . I would go back there again to purchase a ve Vakili helped get into a 2016 Passat and got me out of my leased vehicle. He was very helpful and kind . I would go back there again to purchase a vehicle from Sean. I give Sean 5 stars More

Please ask for Lina Khammash when you go in to buy a car. She is incredibly knowledgeable, hard-working, kind and honest. I felt supported and looked after the entire time I was there and since. She will go She is incredibly knowledgeable, hard-working, kind and honest. I felt supported and looked after the entire time I was there and since. She will go above and beyond for you. Lina even installed my daughter’s car seat in two different cars and sat with her in the back and entertained her when we went for a test drive. I have purchased many cars over the years/at various dealerships and I have never had a good experience until I met Lina! She is AMAZING! I will contact her for the next car and the next and refer as many people as possible to her. I can’t say enough positive things.✨ Also, Sam in finance rocks! More

I had an amazing experience at the Norm Reeves Volkswagen Dealership. Lina Khammash was such an amazing help and was able to get the process done very fast. Helped me find exactly what I wanted and after one Dealership. Lina Khammash was such an amazing help and was able to get the process done very fast. Helped me find exactly what I wanted and after one day talking with her she was able to find me my perfect Red Volkswagen Jetta. She is amazing and such a great help! More

Thomas Brucks offered a lot of expertise and took the time to investigate into the problem with my car. The time constraints and last minute addition to the necessary service, which included a custom wor time to investigate into the problem with my car. The time constraints and last minute addition to the necessary service, which included a custom work, typically not provided by factory service, made me go with a local, custom car service, specializing in sport modification. I am thankful for Tom’s dedication to his job. It is thanks to his knowledge that I got into the heart of the issue and in the end was able to, not only resolve it, but also enhance my car to my liking. I am confident I will be taking my other VWs to Irvine VW as we own multiple Volkswagens. Thank you, Thomas! BTW, their parts store is the best!!! More

Ed Ringler was a big help in our search for our first car. He was very courteous, hospitable, and patient. He had a lot of insight when it came to cars, which we really needed in buying our first car. Be car. He was very courteous, hospitable, and patient. He had a lot of insight when it came to cars, which we really needed in buying our first car. Besides the car itself, it was also Ed’s enthusiasm that convinced us to buy our car. More