Norm Reeves Volkswagen Superstore

We had an excellent experience with Sean Vakili helping us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly as possible. I would definitely buy from him again. More

I am so disappointed in my experience at Norm Reeves. We had two wonderful experiences at this location with previous vehicles so I returned for a third time in hopes of the same outcome. This last exper We had two wonderful experiences at this location with previous vehicles so I returned for a third time in hopes of the same outcome. This last experience was completely different. I returned a lease only to find that they add in over $2000 on fees that are not listed in your contract. I understand that dealers charge disposition fees, etc but why were those fees never disclosed when I originally leased the car?!? After a big argument, they said they would “help me out” and offered me a lower trim level on a new car in order to bring payments down. When I asked what features were not included on this model, I was told there were only two differences, everything else was the same as my previous car. WHAT A LIE!!! It is missing some of the most important features I told him I needed! Now I am stuck in a lease with a car that doesn’t work for me and doesn’t have the safety features I needed. I asked them to help, see if I could switch it out or add the feature but no. Bottom line, they don’t really care about you or your loyalty. They make it seem like they truly care that you are satisfied but in the end, all they care about is getting your money. Needless to say, we will no longer to support VW and will never recommend anyone get a car with Volkswagen or Norm Reeves. More

I had a exceptional experience with this dealership Sean Vakili helped get into a 2016 Passat and got me out of my leased vehicle. He was very helpful and kind . I would go back there again to purchase a ve Vakili helped get into a 2016 Passat and got me out of my leased vehicle. He was very helpful and kind . I would go back there again to purchase a vehicle from Sean. I give Sean 5 stars More

Please ask for Lina Khammash when you go in to buy a car. She is incredibly knowledgeable, hard-working, kind and honest. I felt supported and looked after the entire time I was there and since. She will go She is incredibly knowledgeable, hard-working, kind and honest. I felt supported and looked after the entire time I was there and since. She will go above and beyond for you. Lina even installed my daughter’s car seat in two different cars and sat with her in the back and entertained her when we went for a test drive. I have purchased many cars over the years/at various dealerships and I have never had a good experience until I met Lina! She is AMAZING! I will contact her for the next car and the next and refer as many people as possible to her. I can’t say enough positive things.✨ Also, Sam in finance rocks! More

I had an amazing experience at the Norm Reeves Volkswagen Dealership. Lina Khammash was such an amazing help and was able to get the process done very fast. Helped me find exactly what I wanted and after one Dealership. Lina Khammash was such an amazing help and was able to get the process done very fast. Helped me find exactly what I wanted and after one day talking with her she was able to find me my perfect Red Volkswagen Jetta. She is amazing and such a great help! More

Thomas Brucks offered a lot of expertise and took the time to investigate into the problem with my car. The time constraints and last minute addition to the necessary service, which included a custom wor time to investigate into the problem with my car. The time constraints and last minute addition to the necessary service, which included a custom work, typically not provided by factory service, made me go with a local, custom car service, specializing in sport modification. I am thankful for Tom’s dedication to his job. It is thanks to his knowledge that I got into the heart of the issue and in the end was able to, not only resolve it, but also enhance my car to my liking. I am confident I will be taking my other VWs to Irvine VW as we own multiple Volkswagens. Thank you, Thomas! BTW, their parts store is the best!!! More

Ed Ringler was a big help in our search for our first car. He was very courteous, hospitable, and patient. He had a lot of insight when it came to cars, which we really needed in buying our first car. Be car. He was very courteous, hospitable, and patient. He had a lot of insight when it came to cars, which we really needed in buying our first car. Besides the car itself, it was also Ed’s enthusiasm that convinced us to buy our car. More

Unfortunately I brought our vw atlas back to this dealer for service. When the car is in for service you never get any updates. Oil changes can take up 6-7 hours. Recently brought car back and again lack for service. When the car is in for service you never get any updates. Oil changes can take up 6-7 hours. Recently brought car back and again lack of communication and car comes back filthy. Oil and hand prints all over the hood and fenders. Avoid this place. More

There are two nice people I met in this Volkswagen store, I must write a review to support their honesty. 1. The sales person name Robert Yang is very patient and good attitude serving me, no wonder he I must write a review to support their honesty. 1. The sales person name Robert Yang is very patient and good attitude serving me, no wonder he won the best sales person in this Volkswagen dealership. He help me to fight the best price from the management and make I buy the car without thinking. I had been shop around for sometime, his price make me cant resist to buy. Robert Yang is the one to see. 2. The second person I met his name is Dennie Mun. He is the finance manager there, one word to describe him, honest. He gave me the best loan rates and best rates for my additional warranty on my car. I know what I am buying, so I am not con by a finance manager. He is the one I met that is honest, I met a few finance manager in other dealership that is not honest at all. What they want is your money. But Denny is totally different, he provide me good price that make me write this review volunteer. When you buy car from this dealership, finance manager must look for Dennie Mun!! You will buy with confidence and worry free!! More

Total waste of time. I confirmed three times end I kid you not three times the price in the car before I went in. The price was wrong, and they didn’t even have the car. you not three times the price in the car before I went in. The price was wrong, and they didn’t even have the car. More