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Norm Reeves Volkswagen Superstore

Irvine, CA

4.2
367 Reviews

20 Auto Center Dr

Irvine, CA

92618

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Showing 367 reviews

December 13, 2022

We had an excellent experience with Sean Vakili helping us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly More

by nonin
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Vakili
November 28, 2022

I am so disappointed in my experience at Norm Reeves. We had two wonderful experiences at this location with previous vehicles so I returned for a third time in hopes of the same outcome. This last exper More

by shannonnovak
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Vakili
October 15, 2022

I had a exceptional experience with this dealership Sean Vakili helped get into a 2016 Passat and got me out of my leased vehicle. He was very helpful and kind . I would go back there again to purchase a ve More

by berthadavis88
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Vakili, I give him 5 stars
October 01, 2022

Please ask for Lina Khammash when you go in to buy a car. She is incredibly knowledgeable, hard-working, kind and honest. I felt supported and looked after the entire time I was there and since. She will go More

by Paloma.siempre1
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lina Khammash
September 05, 2022

I had an amazing experience at the Norm Reeves Volkswagen Dealership. Lina Khammash was such an amazing help and was able to get the process done very fast. Helped me find exactly what I wanted and after one More

by duncanalyssa02
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lina Khammash
May 19, 2022

Thomas Brucks offered a lot of expertise and took the time to investigate into the problem with my car. The time constraints and last minute addition to the necessary service, which included a custom wor More

by Slav
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brucks, Raul Escamilla
February 05, 2022

Ed Ringler was a big help in our search for our first car. He was very courteous, hospitable, and patient. He had a lot of insight when it came to cars, which we really needed in buying our first car. Be More

by Sarah
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ed Ringler
October 10, 2021

Unfortunately I brought our vw atlas back to this dealer for service. When the car is in for service you never get any updates. Oil changes can take up 6-7 hours. Recently brought car back and again lack More

by Thanks
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Tom Brucks, Raul Escamilla
July 05, 2021

There are two nice people I met in this Volkswagen store, I must write a review to support their honesty. 1. The sales person name Robert Yang is very patient and good attitude serving me, no wonder he More

by Max Sin
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennie Mun, Robert Yang
February 18, 2021

Total waste of time. I confirmed three times end I kid you not three times the price in the car before I went in. The price was wrong, and they didn’t even have the car. More

by tdskip
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Eric Ferentz
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