Norman Hyundai

Norman Hyundai responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience and frustration you may have experienced during your visit to our service center. First and foremost, we appreciate your patience and understanding as we work to address the issue with your vehicle's check engine light. The P0400 code can be challenging, and our team is dedicated to providing a comprehensive and accurate resolution. We understand the urgency of the matter and are actively working to expedite the process. Regarding the need for an engineer, please rest assured that we are in contact with the necessary experts to resolve the P0400 code. While we cannot provide an exact timeline, our team is diligently working to secure their availability as soon as possible. Regarding the loaner vehicle situation, we understand the importance of keeping you on the road during this process. We sincerely apologize for the delay in providing a loaner vehicle and are actively working to address the shortage. As these are very limited, transportation is the consumer's responsibility. We understand the frustration these circumstances may have caused, and we genuinely appreciate your understanding and cooperation. If there is anything specific you want to discuss or have further concerns about. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Thank you for choosing Norman Hyundai, and we look forward to the opportunity to regain your trust. Servicing You and Nothing Else! Norman Hyundai

Stevens responded

We already had it fixed. Thanks! My husband had to bring his car in again a few days later for a different issue and again your service department informed him that they wouldn’t be able to look at it for a few days. We took it down the road again and got that issue resolved that day as well. We will no longer do business with Norman Hyundai.

Norman Hyundai responded

Thank you for taking the time to share your positive experience with Salvador at Norman Hyundai! We're thrilled that Salvador provided exceptional service and assisted you in finding the perfect car that meets your requirements. Our team is dedicated to ensuring that our customers are happy and well-informed in every step of their car-buying journey, and it's great to know that Salvador's dedication made a difference. We appreciate your kind words and look forward to serving you again! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for sharing your positive experience with Norman Hyundai, and we're thrilled to hear that Billy provided outstanding service throughout your purchase of the new Tucson. We pride ourselves on having a team that is informative, knowledgeable, and understanding and committed to making the car-buying process a seamless and enjoyable one for our customers. At Norman Hyundai, we believe in transparency and ensuring our customers have all the information they need to make informed decisions. Our dedicated team, including Billy, is here to assist you every step of the way. We understand that purchasing a new vehicle is a significant investment, and we strive to create an environment where you feel confident and well-supported. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Norman Hyundai and look forward to serving you for years to come. Safe travels in your new Tucson! Servicing you and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to hear about your concerns regarding pricing. Firstly, due to inventory constraints, we want to assure you that it is not our standard business practice to charge $4,000 over the sticker price. We understand the importance of transparent and fair pricing, and we apologize if your experience did not align with our usual standards. Our team is dedicated to providing our customers with a positive and honest car-buying experience, and we take your feedback seriously. We want the opportunity to investigate this matter further and understand the specifics of your situation. If you could provide more details or contact our customer service department directly, we would appreciate the chance to address your concerns and work towards a resolution. Again, we apologize for any frustration or inconvenience you may have experienced. Your satisfaction is important to us, and we are committed to ensuring that our customers feel valued and well-treated throughout their interactions with us. Servicing You and Nothing Else! Your Norman Hyundai Team.

Norman Hyundai responded

Dear valued customer, Thank you for taking the time to share your exceptional experience with Norman Hyundai! We're thrilled to hear that your car purchase journey, guided by our outstanding salesperson, Jordan, was terrific and memorable. At Norman Hyundai, we strive to make the entire process, from start to finish, as seamless and enjoyable as possible, and we're delighted that you found it to be effortless. Your positive feedback is a testament to our commitment to exceptional customer service. It's especially heartening to learn that your positive experience extended beyond the dealership, continuing with our top-notch service department during your scheduled services. We understand the importance of maintaining a high standard of service even after the initial purchase, and we're pleased to have exceeded your expectations. Our entire team at Norman Hyundai appreciates your kind words, and we want to express our gratitude for choosing us. We take pride in delivering the best customer service, and your feedback reinforces our dedication to excellence. Norman Hyundai is dedicated to providing an unparalleled car purchasing experience, and we're thrilled to receive such positive feedback from our valued customers. From the moment you step into our dealership, our knowledgeable and friendly sales team, led by professionals like Jordan, is committed to making your journey enjoyable and stress-free. Our commitment to excellence extends beyond the initial purchase, with a top-notch service department that ensures your scheduled services are as seamless as your car-buying experience. Thank you for choosing Norman Hyundai – where customer satisfaction is our top priority. Thank you once again for choosing Norman Hyundai. We look forward to serving you in the future and providing the same exceptional service that you've come to expect. Servicing You and Nothing Else! The Norman Hyundai Team

Norman Hyundai responded

Hello Thunder, Our team enjoys summer thunderstorms as well! We have researched the name provided in your profile. Our team does not have records of this profile having any experience with us! We have no documents or transactions named 'iamthunder' at our location! Our Normam Hyundai team asks you not to make false allegations online and to consider that you left the Norman Hyundai team a disreputable review. If you have left this Review in goodwill, be sure to contact us with the name the experience took place under, as we cannot contact you! We look forward to having a constructive conversation with you! "Servicing You, Nothing Else!" Your Team at Norman Hyundai

iamthunder responded

If your records are as bad as your service., I imagine that you don't.

Norman Hyundai responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your salesman provided excellent service and made your car-buying process pressure-free, quick, and smooth. We appreciate your recommendation and are delighted to have had the opportunity to assist you. Please feel free to reach out if you have any further comments or feedback. Safe travels in your new vehicle, and we look forward to serving you and your friends in the future! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We appreciate your positive feedback and are delighted to hear that you had an excellent experience at Norman Hyundai! Our team is committed to providing an extensive selection of top-quality vehicles to cater to your needs. It's great to know that our salesman was able to assist you in making the right choice. At Norman Hyundai, we prioritize helping our customers find the perfect vehicle that suits their preferences and requirements. Thank you for choosing Norman Hyundai for your automotive needs. We value your business and look forward to serving you in the future. If you ever have any questions or need further assistance, please don't hesitate to reach out. Drive safely, and enjoy your new vehicle! Your satisfaction is our priority, and we are here to assist you whenever you need us. Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We're thrilled to hear about your positive experience with Norman Hyundai and the exceptional service provided by Billy! At Norman Hyundai, customer satisfaction is our top priority, and we're delighted that Billy's approach resonated with you. With a stress-free, no-pressure experience, Billy's dedication and energy shine through in helping you find the car you want. Your delight in receiving your new car in just one week, surpassing your expectations of a month's wait, is truly satisfying. We're delighted to have been a part of your car-buying journey and met your needs. Thank you for choosing Norman Hyundai, and we hope you enjoy every mile in your new car. If you ever need further assistance or have questions, please don't hesitate to contact us. We appreciate your business and look forward to serving you in the future. Drive safely and enjoy your new vehicle! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

YWest, We're sorry to hear about your experience. We aim for transparency and efficiency in our services, so it's disappointing to learn that we fell short during your visit. Your feedback is valuable as it helps us improve. Your Norman Hyundai team appreciates your review! We are grateful you picked your locally owned and operated Hyundai Dealer in Oklahoma! Please get in touch with our team to resolve this situation. "Servicing You and Nothing Else!" Your team at Norman Hyundai