Dealership Experience
2 yrs, 7 mos
Industry Experience
8 yrs, 7 mos
Languages Spoken
English
3 Reviews
Write a Review3 Reviews of Rachel Ozment
April 19, 2024
My sales person, Rachel was amazing! She was professional and helped me feel extremely comfortable. Unfortunately, I'm not happy with the fact that the front panel was pulled away from t She was professional and helped me feel extremely comfortable. Unfortunately, I'm not happy with the fact that the front panel was pulled away from the the bumper. I asked that it be repaired. When I picked up the car 4 days later, I was told to come back due to being so close to their closing time. I paid cash for my car and once I left, the only person that would respond to me was Rachel. I called 5 days in a row and left a message for the manager to call me. After a week I reached out to Rachel and she apologized that he hadn't reached out to me. I was then told I purchased the car as is and once driven off the lot the dealership is not responsible for anything else. This has made me physically ill! I did not even attempt to haggle the price and it makes me sick that I now will have to pay a body shop to fix something that should have been fixed before it was sold. I learned a huge lesson and will never ever purchase from a dealership again, especially Norman Hyundai. After my experience, I would not recommend anything thru Norman Hyundai. I feel taken advantage of and that I was not told the truth. I would return it in a heartbeat if possible. Thank you Rachel for trying to get this handled. I appreciate everything you did for me. You are a great sales person. More
Other Employees Tagged: Not sure
March 25, 2024
Possibly the best car buying experience I’ve ever had And that says a lot I’ve purchased over 50 cars in my lifetime. And that says a lot I’ve purchased over 50 cars in my lifetime. More
Other Employees Tagged: Billy Gruver, Rick Dunn, Ryan Leger, Quinn Alsup, Tony Rose, JC Conway , Nick Gibson, Jeff Grisham, Salvador Martinez
September 04, 2023
Billy was an amazing salesman and such a joy to work with! He listened to all of my concerns and helped me find the best vehicle that got my family and my budget! I would highly recommend him to anyone with! He listened to all of my concerns and helped me find the best vehicle that got my family and my budget! I would highly recommend him to anyone and everyone! More
Other Employees Tagged: Billy Gruver, Rick Dunn , Cynthia Burris, Sean Dickinson, Jordan Elkins, Sonja Kuczajda, Chuck McSweeney, Steven Sumpter, Joey Threet