We were looking for a late model certified Yukon. Couldn't find anything in Central Jersey to our liking. We really didn't want to drive to Long Island to check out North Bay, but we're glad we did. Petar, Chris, Loyd, Marino and John were all professionals right from the start. No hidden agendas. Petar listed everything up-front. No hidden fees. Loyd answered all of our technical questions. Very satisfied with the sales experience. After a week or so, we noticed a vibration in the steering wheel. Called Chris and had no problem in resolving the issue. He arranged for a service appointment, waited for the wheels to be balanced and we were on our way within two hours. Marino in Service couldn't have been more understanding of the issue. Our technician, John, came out of the shop to explain what was done and assured us the problem was resolved. It was. Great experience.