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North Bay Ford
Santa Cruz, CA
79 Reviews
Welcome to North Bay Ford!
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 79 reviews
June 19, 2025
Customer service is rare these days, but not at north bay ford. Everyone was amazing. Best car purchase experience I have had in a very long time. ford. Everyone was amazing. Best car purchase experience I have had in a very long time. More
by NM
Verified Customer
June 15, 2025
Great people, great customer interaction. No tricks or xx will continue to use dealership in the future No tricks or xx will continue to use dealership in the future More
by sbelgin
June 12, 2025
June 02, 2025
Tony and all staff at this location were wonderful. There was no pressure to make a purchase but if you did want to buy, they were extremely helpful! There was no pressure to make a purchase but if you did want to buy, they were extremely helpful! More
by schmidtshelby
May 23, 2025
Very friendly and professional. Brent Bouma was excellent at his job. We went to the dealership to look at used trucks and we ended up buying a brand new Ford Ranger. They made t Brent Bouma was excellent at his job. We went to the dealership to look at used trucks and we ended up buying a brand new Ford Ranger. They made the paper work go faster so we weren’t sitting for hours waiting to go home with our new truck. More
by stevenlind09
May 17, 2025
They made the car buying / trade in process simple and easy. Thank you for helping us! easy. Thank you for helping us! More
by Tsmeol
April 24, 2025
Tony very cool and straight up. .Kali super fast with F&I. Appreciate both of them.👍 .Kali super fast with F&I. Appreciate both of them.👍 More
by steve
April 19, 2025
Muy amables y te contestan todas tus preguntar Los recomiendo absolutamente Pidan Ayuda a Janson recomiendo absolutamente Pidan Ayuda a Janson More
by rigobertogutierrezp87
April 18, 2025
Fantastic experience with these guys. They were able to listen to all my dreams for a new vehicle and meet them quickly. I shopped around a lot at other dealerships and they were the best They were able to listen to all my dreams for a new vehicle and meet them quickly. I shopped around a lot at other dealerships and they were the best. Really honest and authentic people. They got me my dream new car! More
by phillhammack.sf
April 12, 2025
Not really excited about preordering and waiting, then adding the potential Trump Tariffs., Made the expirences a little crazy. The staff was great in communicating, not too much chit chat, they were adding the potential Trump Tariffs., Made the expirences a little crazy. The staff was great in communicating, not too much chit chat, they were respectful , no pressure or big push to upgrade. I felt as a women that I was not talked down to and given good information. This was not the case of another dealership, and why I chose to do business with NorthBay Ford. It may not be fancy, but I will take that any day and feel like I am in good hands with people who have integrity. More
by sweeneyjill199
Employees Worked With
Other Employees :
Donahue, the Aussie,
