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North Bay Ford

Santa Cruz, CA

4.1
35 Reviews

1999 Soquel Ave

Santa Cruz, CA

95062

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Showing 35 reviews

January 09, 2023

Purchasing tires was a breeze! Marcus ordered them and had them the next day. I dropped my car off at 8 and by noon, Wayne called to tell me my car was ready. Back on the road, sa More

by T.Flores
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marcus, Wayne
December 28, 2022

Great customer service! Easy to work with. There was no pressure from the salesperson. Recommend! More

by Cspiering34
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo
December 27, 2022

Got 2 cars from them Mach e and f150 Lightning. No dealer markup or surprises. Honest appraisal and helpful delivery. These were hard to get items but they managed to get them delivered early! More

by pieperwm
Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Capicik
May 10, 2022

This dealership is so different from all others that it is hard to believe it is actually a dealership. Very few cars to view or test drive, hard to find the entry, no flash. But the staff are very friendl More

by paul410s
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Leo Mascarenhas - he was great!
April 23, 2022

Told me I was preaproved still didn’t get a car. Was a complete waste of time More

by MrJRamirez79
Overall Experience
Recommend Dealer
No
Employees Worked With
Kyle
February 23, 2022

North Bay Ford has great customer service. I was very happy with the work that was done on my F150. More

by La Gorda
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Glenn
February 17, 2022

The showroom is in poor shape, could use a major face lift, but they sold me a Bronco at MSRP. No dealer up-charges, and found me a good financing. More

by alarey49
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Freddie
February 17, 2022

All I can say to North Bay Ford is this team is AWESOME! They care for their clients and don’t give you crazy prices and markups like other dealership does. They made my car purchasing very efficient and ex More

by Karen Leonardo
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kyle and Morgan and the finance girl
January 25, 2022

This dealership is disgusting. The “waiting area” has filthy walls with holes and paint missing. The “white” blinds were gray from dust and dirt. I felt like we were going to get sick just sitting in the More

by Abc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Wayne
January 21, 2022

North Bay Ford always takes great care of my 17 Ford Explorer, Wayne the service manager stayed in contact with me… Nice Job North Bay Ford… RJM More

by Reuben.Murray
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wayne
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