Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
North Bay Ford
Santa Cruz, CA
73 Reviews
Welcome to North Bay Ford!
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 73 reviews
December 03, 2021
They did a good job , my only complaint is they had to use rotators from an auto parts store. I went to dealership because I wanted genuine Ford parts. Kind of defeats the purpose of going to dealer use rotators from an auto parts store. I went to dealership because I wanted genuine Ford parts. Kind of defeats the purpose of going to dealer More
by tcarli
Employees Worked With
Glen
November 29, 2021
NBF under-promised and over-delivered. Every stage of the purchase was handled professionally and quickly given the somewhat chaotic activity surrounding a purchase in today's market. purchase was handled professionally and quickly given the somewhat chaotic activity surrounding a purchase in today's market. More
by Arke
Employees Worked With
Kyle C. & Kali
October 17, 2021
Mauricio what is my service advisor and he was excellent. As a customer service trainer I recognize good service and exceptional world-class service and there is a huge difference between the two. Mauricio p As a customer service trainer I recognize good service and exceptional world-class service and there is a huge difference between the two. Mauricio provided an excellent world class service experience. Thank you so much For getting me in and out so quickly and effortlessly. More
by Evcsanjoseca
Employees Worked With
Mauricio
September 17, 2021
Poor communication execution and attitude - Warranty Poor communication execution and attitude - Warranty work required two visits and almost didn’t get done at all without me getting involved myself.. Poor communication execution and attitude - Warranty work required two visits and almost didn’t get done at all without me getting involved myself.. More
by Kelmck
Employees Worked With
Glen in service
July 28, 2021
The repair was completed and now my car backs up with the beeper. But the dashboard could not be replaced and that's disappointing as it needs repair. beeper. But the dashboard could not be replaced and that's disappointing as it needs repair. More
by chriskarzag
Employees Worked With
Glenn
May 21, 2021
They did a great job this time around. I was satisfied. They did a great job this time around. I was satisfied. Glenn was very pleasant. Hope you get Richard back soon or rides. Thank you for the servic They did a great job this time around. I was satisfied. Glenn was very pleasant. Hope you get Richard back soon or rides. Thank you for the service More
by gilbertson.pamela
Employees Worked With
Glen
May 03, 2021
I can honestly say that I appreciate all the people working there. They have genuine concern for my issues and my time. That is hard to find. working there. They have genuine concern for my issues and my time. That is hard to find. More
by Finishguy
Employees Worked With
Glenn McPherson
March 22, 2021
Best car buying experience I have ever had!!The crew at Best car buying experience I have ever had!! The crew at the dealership were very informative and would recommend north bay Ford to all my friends an Best car buying experience I have ever had!! The crew at the dealership were very informative and would recommend north bay Ford to all my friends and family ! More
by Jamestedsen
Employees Worked With
Kyle kali and Alejandro
