North Bay GMC Cadillac

★☆☆☆☆ — BUYER BEWARE: Misrepresented Vehicle, Numerous Defects, and Management That Refuses to Respond I purchased a low-mileage 2025 Cadillac Escalade ESV from North Bay Cadillac in New York and had i Defects, and Management That Refuses to Respond I purchased a low-mileage 2025 Cadillac Escalade ESV from North Bay Cadillac in New York and had it shipped to Colorado. What should have been an exciting purchase of a luxury vehicle turned into one of the most disappointing dealership experiences I’ve ever had. Before purchasing, I was assured that the Escalade was accident-free, had a clean Carfax, and had passed a comprehensive dealership inspection. Because I was purchasing from out of state, I relied on North Bay Cadillac to accurately represent the vehicle’s condition. Unfortunately, almost immediately after delivery, we discovered an alarming number of problems. I took the vehicle to John Elway Cadillac in Colorado, where their technicians documented the following: 1. Severe vibration and rattling at highway speeds above 70 mph. 2. Steering misalignment, with the vehicle pulling left and the steering wheel noticeably off-center. 3. Evidence of previous wheel impacts, including impact marks on three tires. 4. A previously replaced left-front tire and a left-front wheel that had been refinished and re-powder-coated. 5. An intermittent suspension warning requiring replacement of the left-front wheel accelerometer. 6. Damaged wiring affecting the headrest speaker system. 7. A nonfunctioning center-console refrigerator requiring replacement. 8. An unpleasant mildew odor coming from the air-conditioning system. 9. Multiple door dings that required professional repair. Most concerning, the Cadillac technician specifically documented that the steering wheel was off-center “likely due to an impact.” Let that sink in. This was a late-model, low-mileage luxury SUV that North Bay Cadillac assured me had undergone a comprehensive inspection before being sold. How does a vehicle with severe highway vibration, steering problems, evidence of previous wheel impacts, malfunctioning electronics, and visible cosmetic damage pass such an inspection? I have now spent $2,336.38 addressing the mechanical and service issues, plus another $400 repairing door dings that were present when the vehicle arrived. That’s $2,736.38 out of my own pocket correcting problems on a vehicle that was supposedly thoroughly inspected before delivery. Several additional repairs were handled under the manufacturer’s warranty. But what has been even more disappointing than the condition of the vehicle is the complete lack of accountability from dealership management. I have called and emailed North Bay Cadillac multiple times specifically requesting to speak with John Campanelli, the General Sales Manager. My calls have not been returned, and my attempts to communicate with him have gone unanswered. Interestingly, John found the time to respond publicly to my original Google review, stating that maintaining customer trust was a priority and inviting me to contact him directly to find a constructive resolution. John, I HAVE BEEN TRYING TO CONTACT YOU. You have my phone number. You have my emails. You know exactly what the problems are. Why are you publicly inviting me to contact you when you haven’t responded to my repeated attempts to reach you? I’m not asking for anything unreasonable. I’m not demanding a new vehicle, compensation for my time, or anything beyond the actual expenses I incurred correcting problems that existed when you sold me the Escalade. All I’m asking for is reimbursement of $2,736.38. As a business owner myself, I understand that mistakes happen. What separates a reputable business from a poorly managed one is how it responds when something goes wrong. If one of my customers experienced this many problems immediately after a purchase, I would personally contact them and make every reasonable effort to resolve the situation. Instead, North Bay Cadillac appears more interested in posting polished responses to negative reviews than actually addressing the underlying complaints More