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North Bay GMC Cadillac

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.2
546 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 ...
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 546 reviews

August 12, 2025

I preferred the service team of a year ago to the current service team. This team was not really informed about my vehicle and warranty status and would not investigate an issue with my vehicle that occurs More

by MINE1700C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

North Bay GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please feel free to contact Victoria our Customer Experience Manager at 516-487-2222!

August 12, 2025

Need to let the receptionist know not to gossip about the customer! That’s poor service! More

by Mikerone72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2025 -

North Bay GMC Cadillac responded

We understand your concerns. Please contact our Customer Experience Manager Victoria at (516)487-2222!

August 12, 2025

North Bay continues to go above and beyond to make every experience as easy and special as possible. We are always grateful! More

by melgrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Cunningham, John Campanelli
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Aug 12, 2025 -

North Bay GMC Cadillac responded

Thanks for sharing about your experience with North Bay GMC Cadillac. We appreciate your business and hope to see you again soon!

August 10, 2025

Have leased a few and purchased cars from your dealership and Service was prompt and professional More

by JMELCHIO245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

North Bay GMC Cadillac responded

Thank you for your review! I'm glad to hear that you have had positive experiences with both leasing and purchasing vehicles from North Bay Cadillac Buick GMC. Our team strives to provide prompt and professional service, and we truly appreciate your continued trust in us. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

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August 10, 2025

The dealership is professional and, managing well. and we were satisfied and made a purchase. More

by LEMENESES
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2025 -

North Bay GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing North Bay GMC Cadillac!

August 09, 2025

Everybody in the dealership polite and kept me informed about the progress of my car and they did a good clean job. More

by ALGBOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia
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Aug 09, 2025 -

North Bay GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing North Bay GMC Cadillac!

August 08, 2025

I bought 3-year maintenance contract , but still got charged this time and they couldn't refund. Only give me credits for next purchase. More

by YEPJIMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

North Bay GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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August 08, 2025

I had scheled an appoibtment but got it mixed up on which day. So I showed up a dat early. They were very accomidating and checked so see if it would work to do it that day. Yes abd they had it done in the h More

by CHARDBUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remenber
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Aug 08, 2025 -

North Bay GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 07, 2025

Terrible staff, took my car for 2 days and did absolutely nothing. They torture us about the warnty. Would not recommend. I have been a paying client for more than ten years. Too much problems in your cars , More

by faisal_g40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenyan Zahedi
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Aug 07, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your experience with us. I understand your frustration regarding the service you received at North Bay Cadillac Buick GMC. Your feedback about the staff and warranty process is important, and we appreciate you being a loyal client for over a decade. I encourage you to reach out to me directly so I can address your concerns more thoroughly. We hope to have the opportunity to regain your trust in the future. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

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August 07, 2025

Service writer was understanding and knowledgeable. He was able to accommodate my request to get me the appointment I requested. The service technician is one that I request all the time because of his More

by RSTABEAGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William, Adam
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Aug 07, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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