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North Bay GMC Cadillac

Great Neck, NY

4.2
426 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 ...
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 425 reviews

March 16, 2019

Pre-Owned - Exceptional customer service I drove all the way from Princeton and it was worth it. Whenever I buy a car I usually end up pretty stressed and questioning whether I got a fair dea More

by NeilL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd, Petar Ardeljan, John Franstzis
Mar 20, 2019 -

North Bay GMC Cadillac responded

Thank you for the wonderful review and for traveling to North Bay Cadillac Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

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March 08, 2019

The best dealership employees We bought a certified pre owned Cadillac Escalade, we were personally greeted by the employees. The sale went flawlessly!!!!!! Peter, Lloyd, an chris, More

by Twetty007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Petar Ardeljan
Mar 20, 2019 -

North Bay GMC Cadillac responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

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February 28, 2019

LIKE A YUGO DEALERSHIP IN 2019 I SHOULD OF READ THE REVIEWS BEFORE PURCHASING A CAR THERE. THE PRICE AND SALES PEOPLE WERE GREAT. MY FIRST VISIT TO THE SERVICE DEPARTMENT WAS A COMP More

by DUPED
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Barry Weingart, Jennifer Nahabedian-Sullivan
Feb 28, 2019 -

North Bay GMC Cadillac responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

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February 23, 2019

Customer Service at its best! I'm not the one to usually write review. But the customer service experience at North Cadillac was the best shopping experience I had. Not only were t More

by ajs815
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lyod, Alfonso Carlino, Chris Werner, Petar Ardeljan
Feb 28, 2019 -

North Bay GMC Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

February 01, 2019

LACKING SERVICE DEPARTMENT The sales department, Petar, Chris and Loyd are over the top, "GREAT" is the word for them. The service department is a complete 180 from sales. I h More

by DUPED
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Forenza, John Campanelli, Alfonso Carlino, Michelle Thornton, Barry Weingart, Jennifer Nahabedian-Sullivan, Chris Werner, Petar Ardeljan, Dino Dudine, John Franstzis
Feb 06, 2019 -

North Bay GMC Cadillac responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Regards, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

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January 09, 2019

Great staff, great service and great deal. I worked with Petar from the pre owned department and he was great! He addressed all my need as a customer, provided me options and I was able to get More

by Mesa Sean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Petar Ardeljan
Jan 09, 2019 -

North Bay GMC Cadillac responded

Thank you for sharing your experience with us, Sean! We're glad to hear that Petar was there to provide you with an informative and stress-free shopping experience. We look forward to working with you again. Congratulations on your new Cadillac Escalade! Best regards, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

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October 31, 2018

Honest & Straightforward After a disappointing trip to another Cadillac dealership on Long Island, my fiancé and I recently visited North Bay Cadillac's Pre-Owned showroom to More

by northbaycustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Werner, Petar Ardeljan, John Franstzis
Nov 08, 2018 -

North Bay GMC Cadillac responded

Thank you for this great review! We're very happy that Petar and Chris were here to help you and treated you with the customer service we know you deserve. Enjoy your purchase! Best, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

October 15, 2018

Increasingly Disappointing Customer Service On the North Bay Cadillac Buick GMC web site, it says this about the service department: "From routine maintenance to critical repairs, we take the st More

by Customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer Nahabedian-Sullivan
Oct 16, 2018 -

North Bay GMC Cadillac responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

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September 08, 2018

Best Cadillac dealer on LI, Most Honest Salesmen, Great! We went to 3 other used Cadillac dealers before buying from North Bay. No question that the manager, Chris, and the salesman Petar Ardeljan were witho More

by lijoylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd (car prep) - such a nice guy, did such a good job, Chris Werner, Petar Ardeljan
Sep 10, 2018 -

North Bay GMC Cadillac responded

Thank you so much, lijoylo! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Best, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

August 20, 2018

Disappointed with sales service I recently purchased a Buick Enclave. It was my first GM car. My salesperson, Jason Rothenberg was not very knowledgeable about the employee discount More

by asrapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Brinker, Jason Rothenberg
Aug 21, 2018 -

North Bay GMC Cadillac responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Best, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC

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