North Bay GMC Cadillac

On time got appointment and very good service, staff was very polite I recooked it to my friends very polite I recooked it to my friends More

A pleasure to work with Dave and his team at North Bay Cadillac and GMC Cadillac and GMC More

He directed me to speak with Jennifer and my work was done quickly Loaner car was offered the best service always done quickly Loaner car was offered the best service always More

It is amazing service , good response? Friendly talking. All the time updating., they are doing great job Friendly talking. All the time updating., they are doing great job More

I would caution ANYONE from purchasing anything ESPECIALLY an extended warranty from this dealership. I purchased a 2021 XT6 brand new from North Bay. When sitting with the finance manager, I spe ESPECIALLY an extended warranty from this dealership. I purchased a 2021 XT6 brand new from North Bay. When sitting with the finance manager, I specifically asked for an extended genuine Cadillac Warranty. I explained that I do not live near the dealership and wanted a manufacturers warranty so that the repairs would be between the dealership and manufacturer. Instead was sold for $2,400.00 a warranty called the "Cadillac Wrap"by smart autocare. The car is having a transmission issue and the warranty specifically excludes "any components which are covered under the original manufacturer's powertrain warranty" In other words, ZERO coverage for powertrain for $2,400.00. My fault for not looking closely at the document they offered me despite my asking for a GENUINE GM warranty. I'm sure the dealership made plenty of money on the warranty and I am out a transmission replacement. That is bad business as far as I am concerned. I have called the dealership quite a few times seeking a remedy. They refuse to let me speak to anyone that is a decision maker. Instead they take a long time to call back and I often need to call them. I am without a car for 8 days so far. TO be fair, I would say that my sales Rep John T. is very good and the purchasing of the car was very easy. Just this one HUGE detail has left me out in the cold having spent $2,400.00 on a warranty that does not cover the powertrain, you know, the parts that make the car actually go. More

It was a Very efficient check in with short wait time. I liked the comfortable waiting area and free wifi so I was able to work while I waited. Would come back again! I liked the comfortable waiting area and free wifi so I was able to work while I waited. Would come back again! More

I will say the staff are very friendly and helpful and service was great and not a long wait. service was great and not a long wait. More

The entire staff is very courteous and customer oriented. Always a pleasure dealing with Will. He takes the time to explain everything and keeps me informed. Always a pleasure dealing with Will. He takes the time to explain everything and keeps me informed. More

My husband and I worked with the salesman Petar A. to buy our Cadillac Escalade this past week and he was an absolute gem. He treated us like family and was very honest with us from the start. This wa to buy our Cadillac Escalade this past week and he was an absolute gem. He treated us like family and was very honest with us from the start. This was the easiest car shopping we have ever done. We are super grateful that we worked with Petar to buy our dream car. We couldn’t have asked for a better experience. Thank you North Bay Cadillac for making us happy customers :) More

Staff were understanding and helpful service time was great The service drivers were excellent couldn’t ask for better service great The service drivers were excellent couldn’t ask for better service More