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North Bay GMC Cadillac

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.2
481 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 times - a testament to the quality and standard set forth by General Motors and upheld by our dealership. If you have any questions, contact us at 516-466-6200, or at our website www.northbaycadillacbuickgmc.com. THANK YOU for shopping with us!
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 481 reviews

August 16, 2025

THIS IS THE 2ND TIME I PURCHASE A CAR FROM THIS DEALER AND IT HAS BEEN A PLEASURABLE MOMENT FROM THE FIRST DAY I MET LAURA ON THE PHONE , SHE HAS BEEN THE BEST TO ME!!!!!! More

by CARLOSBCESPEDESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

North Bay GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing North Bay GMC Cadillac.

August 16, 2025

Best dealership in the area With the most professional and knowledgeable service advisor Definitely I will recommend it to everyone More

by JOFFMAN72
Recommend Dealer
Yes
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Aug 16, 2025 -

North Bay GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 16, 2025

Best dealership in the area With the most professional and knowledgeable service advisor Definitely I will recommend it to everyone More

by JOFFMAN72
Recommend Dealer
Yes
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Aug 16, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at North Bay GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

August 16, 2025

Best dealership in the area With the most professional and knowledgeable service advisor Definitely I will recommend it to everyone More

by JOFFMAN72
Recommend Dealer
Yes
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Aug 16, 2025 -

North Bay GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at North Bay GMC Cadillac.

August 16, 2025

The dealership doesn't pay attention to cars. And then they lie. And then the say something is fixed and it's not. Was a terrible experiment More

by PAULRUSSOARCHITECT
Recommend Dealer
No
Employees Worked With
William
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Aug 18, 2025 -

North Bay GMC Cadillac responded

Hi Paul, I'm sorry to hear that your experience with us didn’t meet expectations. It’s important to us that every customer feels taken care of and confident in our service. If there are any remaining concerns you'd like to discuss, please don’t hesitate to reach out to me directly. Victoria Valette Customer Experience Manager (516) 487-2222

August 16, 2025

Fast and efficient work Staff were courteous and knowledgeable I highly recommend Buick service in Roslyn More

by acsonka68
Recommend Dealer
Yes
Employees Worked With
Will
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Aug 18, 2025 -

North Bay GMC Cadillac responded

We really appreciate you taking the time to share your experience. It’s great to hear our team was able to provide quick, knowledgeable service. Your recommendation means a lot to us. North Bay strives for excellence. Thanks for choosing North Bay Buick Service in Roslyn! Warm Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

August 15, 2025

Excellent service received. Work is done on time. Staf is very friendly and knowledgeable. . Very good customer service More

by TOMSHINY516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

North Bay GMC Cadillac responded

Hi Tom, Thank you so much for the kind words! We're thrilled to hear that you had an excellent experience and that our team provided timely service with the friendliness and knowledge we pride ourselves on. Your satisfaction means a lot to us, and we’re grateful for your continued trust. Looking forward to seeing you again at your next visit! Best regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

August 15, 2025

Clean. Nice staff. I like the drop off protocol..... but, Service always takes longer than I expected. Sometimes when I call for status updates I get put More

by JAVAKARL98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyon
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Aug 18, 2025 -

North Bay GMC Cadillac responded

Hi Karl, Thanks for your honest feedback. We’re glad you appreciate the drop-off process and our staff. We understand your frustration with delays and communication. We’re actively working on improving both. Feel free to reach out directly if you'd like to discuss anything further. Best Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

August 14, 2025

Excelente service, very knowledgeable service advisor and professional knows he’s job well and very friendly More

by JOFFMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words! We're glad to hear you had a great experience and that our service advisor made a positive impression. We truly appreciate your support and look forward to welcoming you back to North Bay in the future. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC

August 14, 2025

I goes this place every time science I brought my car ( June 2023)from you guys. This is the first time I received a worst service. Before they handover my car the technician supposed to check every functi More

by KAWSARBHUIYAN88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophi
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Aug 15, 2025 -

North Bay GMC Cadillac responded

Hi Kawsar, Thank you for bringing this to our attention. I'm really sorry to hear about your recent experience. It's certainly not the level of service we aim to provide. I’d appreciate the opportunity to speak with you directly to better understand what happened and see how we can rectify this for you. Please feel free to contact me Victoria the Customer Experience Manager at 516-487-2222 at your earliest convenience. Looking forward to hearing from you. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC

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