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North Bay GMC Cadillac

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.2
546 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 times - a testament to the quality and standard set forth by General Motors and upheld by our dealership. If you have any questions, contact us at 516-466-6200, or at our website www.northbaycadillacbuickgmc.com. THANK YOU for shopping with us!
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 546 reviews

August 29, 2025

You had my brand new car for 6 weeks to fix a bad transmission. Away from Will, it seems no one else did their job or cared. More

by GHANSEN0
Recommend Dealer
No
Employees Worked With
William
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your experience. We understand how difficult and frustrating it can be to be without your vehicle for an extended period, especially so soon after purchase. We're glad to hear that Will was able to support you during the process. While some repairs, like major transmission work can unfortunately take longer, we recognize how important it is to keep you informed and feeling taken care of throughout. If there’s anything more we can do or discuss, please feel free to reach out directly. Thank you again for your feedback and for giving us the opportunity to assist. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

The service people are great. But some mechanics have issues when working on certain things that have to be fixed by the warranty. More

by ICHAUDRY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! We’re glad to hear you’ve had a great experience with our service team, we’ll be sure to pass that along. We also appreciate you bringing up your concerns regarding certain repairs under warranty. We're always working to improve and ensure that all repairs warranty or otherwise are handled with the same level of care and precision. If there's anything specific you'd like to discuss further, feel free to reach out directly. Thanks again for your review and for choosing North Bay! Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

Great service. Professional and friendly staff. Convenient and fast. Loaners cars are a great convenience More

by AMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We're grateful for your support and so happy you were satisfied with your service. Thank you! Thank you for choosing North Bay GMC Cadillac. Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 28, 2025

A pleasure to deal with! Attentive to customer’s requests and concerns.! Would highly recommend! More

by barbarag7884
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Laura Sodano
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Aug 28, 2025 -

North Bay GMC Cadillac responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 27, 2025

The turn around time for a vehicle service is terrible (average one week), communication is also generally very poor with few updates provided or not telling you the car is ready for days More

by RICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Aug 28, 2025 -

North Bay GMC Cadillac responded

Hi Rich, Thank you for sharing your feedback. I’m sorry to hear about the issues with turnaround time and communication during your service visit. I’d like to better understand what happened so we can address your concerns and improve our process. Please give me a call at 516-487-2222 so we can discuss your experience in detail. Sincerely, Victoria Valette Customer Experience Manager North Bay GMC Cadillac

August 27, 2025

John O'Grady is a very good salesman. He made me feel very comfortable doing my purchase and addressed any concerns I had. He sent me extra pictures and video of the car. Unlike most deal More

by GCHAVIS4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

North Bay GMC Cadillac responded

Thank you for your wonderful review! I'm thrilled to hear that John provided you with a comfortable buying experience and addressed all your concerns. At North Bay Cadillac Buick GMC, our team strives to provide transparent service without any hidden fees. We're glad you love your Cadillac XT6 and hope it brings you many enjoyable journeys. We look forward to seeing you again on your next visit! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

August 27, 2025

The service reparative was wonderful. Very knowledgeable. Staff was very helpfu. Been going. For a long time More

by chillymonsta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

North Bay GMC Cadillac responded

Thanks so much for the kind words! We're really glad to hear you had a great experience and that our team was helpful and knowledgeable. It means a lot to us that you've been coming here for so long. We truly appreciate your support and look forward to seeing you again! Warm Regards, Victoria Valette Customer Experience Manager North Bay GMC Cadillac

August 26, 2025

Reps and management are extremely hospitable. Great with communications, honest and transparent. Customers service goes above and beyond! More

by Antoinette.Oliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo
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Aug 26, 2025 -

North Bay GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing North Bay GMC Cadillac, we look forward to having you as a valued customer for many years to come!

August 26, 2025

Joanna is very nice person she help me to approve my loan and she tell me truth everything about my car .I recommend to everyone whom want car please go to the Joanna More

by Multani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2025 -

North Bay GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come!

August 26, 2025

Professional, thorough and timely Great Facility, Courteous staff members, Clean and hospitable waiting area. Full service Technicians that understand my vehicles needs. More

by Aman B
Recommend Dealer
Yes
Employees Worked With
William Robertson
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Aug 27, 2025 -

North Bay GMC Cadillac responded

Thanks for the great review! We're always here to provide honest, reliable service whenever you need us. So glad to hear you had a great visit! Thanks for trusting us with your vehicle. Feel free to contact me for any future service questions! Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service 516-487-2222

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