The service is almost non existent, I purchased a pre
owned vehicle from here mid June of 2020 and I have already encountered some simple issues I wanted to have changed/repaired. The sales representativ
owned vehicle from here mid June of 2020 and I have already encountered some simple issues I wanted to have changed/repaired. The sales representative I had, Rick, does not return my phone calls about trying to make appointments, or if he actually does answer he doesn't get back with me about my concern. On top of that he was very rude to me during the process of buying the vehicle through obvious Age discrimination (I'm almost 30 btw I just look younger) he never asked how I was going to pay for the vehicle and just assumed I would be going through the Ford line of credit, which his price numbers were a joke and he got pissed when I said I had different numbers that I was given from my pre approval at the bank that he never asked me about. The service department also has major issues, I called to have something on the vehicles computer changed, sounds simple enough but North Brothers service told me that Ford doesn't do stuff like that and it couldn't be done. I called Bill Brown Ford right after I was told that and asked them to help with the same problem, they set me up an appointment and I have gotten the issue resolved. Needless to say, I will never be going to North Brothers for business ever again, I'd rather do the "Free" oil changes they're offering me myself than even think about taking my vehicle back there.
Update: During the test drive before I purchased the vehicle, there was a clucking sound coming from the transmission that I asked to be fixed before I committed to buying. Rick, the sales representative said that it would be taken care of before I signed anything. I'm just finding out that that was a lie, the transmission wasn't looked at, at all. The TSB 18-2079 and TSB 18-2274 were still in the transmission which causes the 10R80 (10 speed transmissions) to harshly upshift or downshift. North Brothers didn't fix my problem and lied to me about it to take advantage of a customer and make a sale. If you absolutely HAVE to go to North Brothers which I would never recommend, avoid Rick at all costs. He should be fired for how he operates.