North Brothers Ford
Westland, MI
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Going above and beyond. I contacted Brandon back in March about any type of lease pull ahead, sadly nothing was available. Brandon a few months later went out of his way aft I contacted Brandon back in March about any type of lease pull ahead, sadly nothing was available. Brandon a few months later went out of his way after I had already forgotten and contacted me to inform me he can get me out of my lease now. After those few months for him to still remember and to personally contact me goes above and beyond any sales representative I have been with. He found me what I wanted and what I could afford without breaking my bank. More
Great Service Great service, kept the schedule and returned my car in excellent condition. Great communication with Everything being done in a timely manner. Shuttl Great service, kept the schedule and returned my car in excellent condition. Great communication with Everything being done in a timely manner. Shuttle service to and from the dealership. More
Tires I came into the service department to compare pricing for tires. I spoke with Ken and he thoroughly explained the "best, better, and good" quality of I came into the service department to compare pricing for tires. I spoke with Ken and he thoroughly explained the "best, better, and good" quality of the tires. I was very pleased and will be back!!!!! More
Diagnostic Had some clicks and clanks going on underneath my vehicle. I've followed Ken to every establishment he's been part of. Needless to say my clicks and c Had some clicks and clanks going on underneath my vehicle. I've followed Ken to every establishment he's been part of. Needless to say my clicks and clanks are no more and I owe it to your service team! More
1satisfied customer Despite its somewhat "run down" appearance, it is in our best interest to trust our vehicles to North brothers. Ken is outstanding and efficient and Despite its somewhat "run down" appearance, it is in our best interest to trust our vehicles to North brothers. Ken is outstanding and efficient and the repairs/oil changes are always done to perfection whether it's putting on a new tire or something far more complicated. The pricing is fair and reasonable. From their years of taking care of vehicles for both long-time and new customers, they offer advice when something is needed, but without any pressure. When they DO advise something, you should most probably do whatever it IS. Most of the time I wait in the little waiting area and watch TV or read a magazine. Twice, however, I asked if they would take me home and I received door-to-door chauffeur Service With A Smile. You cannot go wrong taking your vehicle to North Brothers!!! More
Service It was an Excellent experience working with Ken Bowie he was very professional an knowledgeable with every question I had. I will definitely return an It was an Excellent experience working with Ken Bowie he was very professional an knowledgeable with every question I had. I will definitely return and refer others! More
Satisfied customer!!! The serviced provided was excellent. Everyone was very helpful the moment I walked in the door. Sales representative did a great job with finding a ve The serviced provided was excellent. Everyone was very helpful the moment I walked in the door. Sales representative did a great job with finding a vehicle that would best fit my needs, wants, and budget. More
Excellent Service I took my daughter's car here to have it fixed. I was tired of being scammed by the other fix shops. Service was excellent . The man working on her ca I took my daughter's car here to have it fixed. I was tired of being scammed by the other fix shops. Service was excellent . The man working on her car fixed what needed to be fixed and didn't try to sell me things she didn't need. Thanks Gerald for all you hard work. More
Going over and above with service !!! I had my oil change done at North Brothers Service Center and felt no pressure on purchasing extras. I am a female and I always hate taking my car in, I had my oil change done at North Brothers Service Center and felt no pressure on purchasing extras. I am a female and I always hate taking my car in, but not this time . Thank You !!! More
Excellent service I brought my car in to be serviced and had the pleasure of meeting Ken Bowie. He was very polite and knowledgeable. He has excellent customer service I brought my car in to be serviced and had the pleasure of meeting Ken Bowie. He was very polite and knowledgeable. He has excellent customer service skills. We will be taking our vehicles to be serviced there from now on. Thanks for the great experience and service. It is appreciated. More

