North Brothers Ford

Nightmare They pulled my vehicle into the center lane service bay and I immediately got in my vehicle to leave. They shut the garage door on my vehicle. They re They pulled my vehicle into the center lane service bay and I immediately got in my vehicle to leave. They shut the garage door on my vehicle. They refused to pay for the damages and said they were giving me a break not paying for the door. They were not making me pay for the door because when they reviewed the video tape of the incident they know I was not at fault. I opened a case with Ford customer service and they said I should wait for the service manager to contact me. I called Ford service to get an update a couple days later and they said the manager updated the note on the case however I never got a call. I called the manger Friday left a voice mail only to find out she took the day off leaving me without my vehicle another 4 days. The service manager's manager refused to talk to me and said the manager was still working it which at this point it was 2 weeks. They did not communicate and were very unprofessional. Then when I went to pick up my vehicle they left the lights on, drained the battery and ran out all the gas out. Avoid this dealer at all cost because if you are wrong by them they do not care about their customer. More

Patient, polite, supportive and professional Jamie Kpniarz and Dan Dwyer did an amazing job walking me through the process and answering all of my million questions. They would even take the tim Jamie Kpniarz and Dan Dwyer did an amazing job walking me through the process and answering all of my million questions. They would even take the time to reach out to be sure I had a good understanding and comfortable with everything. They "schooled" me in the process and that isn't something that is easy to find. I left feeling like they valued me as a customer and wanted to be sure I understood the whole process. More

Timely I went in without an appointment and was pleasantly surprised..the work was finished in less than an hour from start to finish. Everyone that I had c I went in without an appointment and was pleasantly surprised..the work was finished in less than an hour from start to finish. Everyone that I had contact with was pleasant. Have been going to this dealership for quite a few years. Never a problem. Thank you. More

North Brothers, no more Colleen, in service is excellent. That being said, service is awful. They are very slow, and insult your intelligence with lame excuses. Had one of ou Colleen, in service is excellent. That being said, service is awful. They are very slow, and insult your intelligence with lame excuses. Had one of our cars all day and didn't even look at it, yes we had an appointment. Another car had a problem with the overheating light coming on. It took almost 2 years and 4 trips to the dealership to get it resolved. It was a sensor, which we had asked about in the beginning. These are only two examples of several problems we've had with North Brothers. It's very sad, they used to have such a good reputation. There are 5 Ford owners in my family and we are all going elsewhere. 😞 More

Tarrick was awesome great dealership Our sales rep Tarrrick was awesome very helpful, nice and overall a great person to buy a car/truck from him. I recommend the dealership 100%. Our sales rep Tarrrick was awesome very helpful, nice and overall a great person to buy a car/truck from him. I recommend the dealership 100%. More

Saved the day! I brought my car in for a recall and was told a driver would bring me right home so I didn't think there would be an issue but, their driver was at le I brought my car in for a recall and was told a driver would bring me right home so I didn't think there would be an issue but, their driver was at least 45 min away. I needed to get home because I had a very important conference call set up with my colleagues in Germany. If it hadn't been for Stephan and his persistence I never would have made it home in time. He made calls until he got a car and drove me home!! So I want to thank Stephan for going out of his way and saving the day! Thank you Stephan :) More

Joe Giancana and Sarah Orzel were amazing! I hated North brothers from my first experience there. Sarah is the one who got my foot in the door and Joe sealed the deal! He got me my amazing 2014 I hated North brothers from my first experience there. Sarah is the one who got my foot in the door and Joe sealed the deal! He got me my amazing 2014 Acadia at a price and payment that i couldnt Pass up. He has customers for life. I’ve already been telling people about him! Thank you so much joe! You’re an amazing person! More

Thank you Joe! Joe Giancana was a great help! He made sure to get me in the car with the most benefit to me. I am the third person from my family who has bought a ca Joe Giancana was a great help! He made sure to get me in the car with the most benefit to me. I am the third person from my family who has bought a car from Joe, and he has customers for life now. More

Dan Dwyer This is the go to guy if your looking to get yourself in a Ford. He is always looking out for the customer. Available all the time to answer any quest This is the go to guy if your looking to get yourself in a Ford. He is always looking out for the customer. Available all the time to answer any questions with my vehicle and find the best outcome for me. After purchasing a vehicle from him he became more than a Salesman he became more like family willing to do anything to help my family out. More

Great Experience If you are in the market for a vehicle please visit North Bros. My salesman was Joe, he was awesome. Joe answered every questions that I had, he mad If you are in the market for a vehicle please visit North Bros. My salesman was Joe, he was awesome. Joe answered every questions that I had, he made sure that I was well informed about my purchase. Joe made this an enjoyable experience. He has definitely earned my business. More