North Central Ford

We have had a terrible buying experience here. It started with us being interested in receiving a rough quote for monthly payment and we were told finance would need to do a soft pull to quickly c It started with us being interested in receiving a rough quote for monthly payment and we were told finance would need to do a soft pull to quickly check the score. My husband is in finance and asked 3 times if it was a soft pull and we were told yes. As our credit is being ran, we both receive alerts saying our credit has received a hard pull. After this we almost felt a pressure to move forward with the purchase as our credit had already been hit. Super disappointing. I initially picked out this specific car and one of the main features that sold me over another very similar vehicle we had been looking at was the remote start listed in the description. The minute we I arrived and we started walking towards the car I confirmed that the vehicle had remote start, as this is a very important feature to me and I was told yes. After we had purchased and I was handed keys, I asked how the remote start worked and was told it actually does not have remote start, it's keyless start (I know the difference and this was not was I was told when I arrived, I also have a screen shot from the description on auto trader) This morning we noticed a piece falling off of the bottom of the vehicle - not even one week after we drove off the lot. I've taken this car to the park three times in the few days that we have had it, and now it needs to go to the shop and have repairs done. We are also missing floor mats (although our salesman said he does have some extras set aside from us that we would need to pick up). I'm so incredibly disappointed in the entire experience and would never purchase a vehicle here again. More

Traded my vehicle over 2 weeks ago and it still hasn’t been paid off so the lender is calling constantly threatening to charge me late fees and send it to collections! I’ve tried calling dozens of times a been paid off so the lender is calling constantly threatening to charge me late fees and send it to collections! I’ve tried calling dozens of times and left messages, I’ve reached out on social media and even left them a bad review asking for someone to call me but they ignored me and even responded to other reviews after me! Terrible customer service! More

I have purchased many vehicles in my lifetime. This was most definitely the best experience! Chris Torres and his team are the most professional and knowledgeable that I have ever experienced. If This was most definitely the best experience! Chris Torres and his team are the most professional and knowledgeable that I have ever experienced. If you are looking for a new Ford, go see them first! More

Responsive. . not high pressure. Patient with customers. Good selection to choose from. Everyone friendly and helpful. . not high pressure. Patient with customers. Good selection to choose from. Everyone friendly and helpful. More

Very efficient and responsive to my needs . in a vehicle. No pressure just solutions. Thanks in a vehicle. No pressure just solutions. Thanks More

No stress- very comfortable. I felt like every one was working for me. Unusual. Thank you! I felt like every one was working for me. Unusual. Thank you! More

Phillip Alan Black was a Godsend. He is very knowledgeable, and made the purchase a great experience! He is very knowledgeable, and made the purchase a great experience! More

Russell knocked it out of the park replacing car battery for me today as a walk-in customer. for me today as a walk-in customer. More

Kim Lewis was a pleasure to work with. Made everything flawless in the process. Very pleased Made everything flawless in the process. Very pleased More

Jim the service advisor was friendly, got me checked in quickly and reviewed everything my maintenance package covered. Great service. quickly and reviewed everything my maintenance package covered. Great service. More