North Central Ford - Service Center

Hopefully this was an anomaly as the service is usually good. I called about two recalls (wiper arm & under hood fire issue) my 2021 Expedition has and was told when a loaner was available they would have good. I called about two recalls (wiper arm & under hood fire issue) my 2021 Expedition has and was told when a loaner was available they would have me come in. I received a call that a loaner was in. About 24 hours after dropping off my vehicle, I was notified it was ready to pick up and that only one of the recalls was completed due to parts not being available for the other. Had I known this upfront, I would have waited until all parts were available so I wouldn't have to make two trips to the dealership and take time away from my job twice. More

My new truck only had one key fob. They ordered a new one and I was in and out of Service dept in 30 min. They ordered a new one and I was in and out of Service dept in 30 min. More

Routine maintenance visit. Reasonably quick (no appt). Attentive personnel. Good communication throughout visit. Will return Reasonably quick (no appt). Attentive personnel. Good communication throughout visit. Will return More

Repairs incomplete, poor repair explanations, little follow up and some repair recommendations marked critical had already been completed before engine analysis was performed. follow up and some repair recommendations marked critical had already been completed before engine analysis was performed. More

From the customer service to the car repair itself everything was done professionally and quickly I wouldn't go anywhere else for my busines everything was done professionally and quickly I wouldn't go anywhere else for my busines More

I HAVE ALL MY VEHICLE SERVICE DONE AT NORTH CENTRAL FORD. MY VEHICLE HAS OVER 100,000 MILES ON IT AND IT STILL RUNS AND LOOKS LIKE NEW! WHEN I NEED SERVICE, I WILL EITHER WAIT AT THE DEALERSHIP OR USE THEIR MY VEHICLE HAS OVER 100,000 MILES ON IT AND IT STILL RUNS AND LOOKS LIKE NEW! WHEN I NEED SERVICE, I WILL EITHER WAIT AT THE DEALERSHIP OR USE THEIR COMPLIMENTARY SHUTTLE FOR A RIDE HOME AND BACK - GREAT SERVICE! IT IS GREAT TO HAVE NORTH CENTRAL FORD AS A GREAT DEPENDABLE RESOURCE FOR ALL MY VEHICLE NEEDS! More

Everything with the service of my Escape went as planned! I was very pleased with North Central Ford! I was very pleased with North Central Ford! More

Don't bring your vehicle in for service! !! I've tried 3 times even with appointments and each time there was some excuse not to get to it till the next day or 2 weeks!! Terrible, even though !! I've tried 3 times even with appointments and each time there was some excuse not to get to it till the next day or 2 weeks!! Terrible, even though I have been a customer since 2000!! And if you want to buy a new vehicle, plan to spend MSRP plus. They are all about the money and not the customer! More

The Service Manager, Courtesy Driver and the whole team are always willing to help you! Great Dealership! are always willing to help you! Great Dealership! More

Great service team and communications. Highly recommend the North Central Ford Service Team. Reliable service is appreciated. Highly recommend the North Central Ford Service Team. Reliable service is appreciated. More