North City Honda

I really like my Honda. But service management has been poor. They mailed me something about a recall, and then when I followed up about the part it was very confusing and t But service management has been poor. They mailed me something about a recall, and then when I followed up about the part it was very confusing and they said it would be awhile before it would be ready. They said I just needed to keep calling back to check. Six months later, they finally had it, but the person I spoke to on the phone seemed confused about whether multiple things needed to be checked or just one. The whole scheduling process was difficult. I was not aware the replacement maintenance would take 3 hours until I got to the appt, which was tough timing. They said they would call me when it was ready, they never did- I called them and then the person the phone again was not very warm or helpful, and just stated that yes, my car was ready. When I got to the lot for pickup, the car was in the last spot and blocked in by another car. I had to go back in to the maintenance center to ask someone to move the other car. The whole thing was just more hassle than it needed to be. Not super helpful staff More

Always professional and kind, they make routine service simple and painless. Would recommend, thanks North City! simple and painless. Would recommend, thanks North City! More

I received excellent service from Steve. He explained the service to me very well. I am a long standing customer and will continue to be. He explained the service to me very well. I am a long standing customer and will continue to be. More

Had an amazing experience with Michael H. at North City Honda. Haven’t had the best experiences with Honda service centers in the Chicago land area, but Michael was great. He provided quick a at North City Honda. Haven’t had the best experiences with Honda service centers in the Chicago land area, but Michael was great. He provided quick and efficient service for my oil change. He was kind, helpful, knowledgeable, and very informative about additional services my car might need. I really appreciated his professionalism and honesty. He wasn’t pushy about additional services and I really appreciated him letting me decide whether or not I wanted to get additional work done. I’ll definitely be coming back soon to get additional work done and will now be servicing my vehicle here. Thanks Michael for the great experience! More

Service department personnel are friendly, informative and work done on my car has always been excellent! and work done on my car has always been excellent! More

Very welcoming and very efficient. Could not have been nicer…even helped me to make coffee. Could not have been nicer…even helped me to make coffee. More

They offer a wide rage of services. There are a good deal of customers so they seem to be doing well. There are a good deal of customers so they seem to be doing well. More

Have been stratified the last three times I’ve been there. Thank you! So much! there. Thank you! So much! More

Best cars, best service center, best staff. We've been loyal customers for over 25 years. We've been loyal customers for over 25 years. More

Muy buen atencion al cliente Y muy buen servicio! Muy profesionales . Les doy 5 esteellas por que no se puede mas Muy profesionales . Les doy 5 esteellas por que no se puede mas More