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North Coast Auto Mall - Service Center

4.5

11 Lifetime Service Reviews

333 Broadway Avenue, Bedford, Ohio 44146

11 Reviews of North Coast Auto Mall - Service Center

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October 01, 2018

"Finally found “The” vehicle "

- Bmrowe1

Came to north coast looking for a specific vehicle that was actually sold! The cane to my recuse the very same day and found me the exact Audi Q7 and had it here next day for me! Service was amazing and Arron did a great job getting the deal done quick and to my satisfactory! Nick was an excellent help and was in and out the very next day! Thanks again for all your help!

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Recommend Dealer
Yes
Employees Worked With
Nick Baron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Aaron Wood
July 06, 2018

"Chris Issari was very nice & helpful I really appreciate him"

- Jasmined15

Car that I had was going out so I needed a new car my old car transmission was going out Noam help me a lot.

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Recommend Dealer
Yes
Employees Worked With
Chris Issari
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 09, 2018

"Just ok, friendly service department"

- E

Updated review, I was in desperate need for reliable transportation...with bad credit and just starting a new job I knew my chances were slim that’s why I opted to go here Overall like I stated in my first review the final sales man that worked w/ me helped me out tremendously The car I was approved for was “as is” I was told I could get a warranty separate-cash but after putting down a down payment I couldn’t afford to make a same day purchase for the warranty Less than aweek into having the car I noticed the radio malfunctioning turning on/off warning signs misfiring on the dash etc. when the aux or CD player was in use... I called them back and eventually was able to get a hold of some one... I explained to them that I had just got the car..I was content that they were willing to take a look at it (I understand what “as is” means but I was hoping that they would honor my request since I felt the car was misrepresented in my disclosure there was no statements about electrical issues, actually stated no electrical etc issues noted on site but than again the site stated the vehicle only had 1 owner but that wasn’t accurate) Long story short 2 times I’ve made a trip here and I don’t truly know if the service department really did a diagnostic and repaired anything because the radio is deceiving it seems to work especially when it’s just on but when it wants just out the blue it acts up and the electrical issues have become worse each time This last time , after picking it up, on the 2nd day radio goes out, power steering warning lights misfiring car, which in turn made the steering wheel not want to turn, than I made a stop at one point and the the car didn’t want to start for a second, inside light didn’t want to turn on I assumed it was just a small issue but the electrical issues going on leads me to believe that they might have just reset again (taking the easy way again) or either thinking that it’s just the radio and it seems to be working fine At this point I’m just going to have come out of pocket to see what the problem is and pray that it’s not a costly fix

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Recommend Dealer
No
Employees Worked With
Service Department
Jul 05, 2018 -

North Coast Auto Mall responded

Good afternoon, My name is Matthew and I am the National Customer Service Director here at North Coast Auto Mall. I'd like to apologize to you for your experience with us and offer my help. Our goal is for our customers to always leave with a smile on their face! Would you please reach out to me at your earliest convenience so that I may help in whatever way I can? Thank you and I hope to hear from you soon. National Customer Service Director Matthew 917-374-5453

June 01, 2018

"Awesome "

- Paigebarkas

Amer is awesome! He helped me out with everything I needed for my son and I. Great salesman, all around great guy. I would recommend him to anyone!

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Recommend Dealer
Yes
Employees Worked With
Amer Smith
April 09, 2018

"Sold me an vehicle that was illegal to drive "

- JoshuaPoling

Old Review: "Purchased a vehicle that had illegally tinted windows without me knowing until I got a ticket for it. I called and am waiting on a response. They said there is nothing they can do." ***New Review*** After speaking with memebers of management, Nick was able to get things figured out and told me that they would be able to remove the tint and give me a check to pay towards the ticket. He sent me to the service department where Paul took over and was able to provide exceptional service, even when there was a mix up in communications, he was able to figure things out and get things done. I also really appreciated that they were accommodating to my busy schedule allowed me to bring my car in when it was as convenient to me.

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Recommend Dealer
Yes
Employees Worked With
Nick Baron
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 20, 2018 -

North Coast Auto Mall responded

Good afternoon Joshua, My name is Matthew and I am the Customer Service Manager here at North Coast Auto Mall Bedford. Please allow me the opportunity to apologize to you for your experience with us. Our goal is always to make sure that our customers leave our dealership happy! Would you please reach out to me so that I can hopefully help create a more positive experience for you? Thank you and I hope to hear from you soon. Matthew Chirino Customer Service Manager North Coast Auto Mall Bedford 917-374-5453

September 11, 2014

"The best service ever"

- j Torres

By being a business owner I'm really picky when it comes to customer service these two ladies would make me buy a hundred more car's from this dealership when I say went above and beyond that's not even enough word's they did more than I can ever ask for from any experience with any company this been the best ever all business can take some pointer from these two ladies from the bottom of my heart thanks for the best experience ever taken great care of my car and return better than ever

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Recommend Dealer
Yes
Employees Worked With
Donna and Leah
Dec 02, 2014 -

North Coast Auto Mall responded

Well thank you very much for choosing North Coast Auto Mall on the Bedford Auto Mile for your pre-owned vehicle needs. We appreciate all of the kind things you had to say about our dealership, and we are pleased that you received the highest quality of customer service that we strive to provide each and everyone of our customers. We're glad that our staff was able to meet and beat all of your needs and expectations. Check out http://www.ncautoauction.com for more information and when you are ready for another or your next vehicle.

October 11, 2013

"I left feeling relieved. I'm very happy I went to..."

- cmsbkb28

I left feeling relieved. I'm very happy I went to this dealership due to the gracious customer service I received. All my questions were given unequivocal answers. Very honest and straight forward and I definitely will recommend friends and family.

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Recommend Dealer
Yes
Employees Worked With
Jeff Joublanc
Dec 05, 2013 -

North Coast Auto Mall responded

Thanks for choosing North Coast Auto Mall, we're glad that you left the dealership a satisfied customer. We're very happy that you came to our dealership, and experienced the our high quality customer service. Don't forget to tell your family and friends to mention that you sent them to North Coast Auto Mall, and ask your salesman about our amazing referral program!

June 24, 2013

"Thank you For all your help. Very nice guy to work with..."

- royaloakford5

Thank you For all your help. Very nice guy to work with very very great guy. they work very fast. great place and very big place.

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Yes
Employees Worked With
May 17, 2013

"Very helpful - kept in contact through the whole process...."

- EllaHunte

Very helpful - kept in contact through the whole process. very good process. i like this i have thought that i visit again. staff is very good.

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Yes
Employees Worked With
April 22, 2013

"We had a good experience with the sales representative,..."

- EllaHunte

We had a good experience with the sales representative, the whole deal was pretty easy. i am happy with worker job and they are provide good service.

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Recommend Dealer
Yes
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