North Country Ford Lincoln - Service Center

Always great service Really like the team of customer service people. I can tell they take service seriously and listen to the customer because the service agents who wer Really like the team of customer service people. I can tell they take service seriously and listen to the customer because the service agents who weren't that great are no longer there. The phones can get a little backed up during "rush hour", but I can work around the time I call. More

That extra step. Helpful and resourceful for your needs, Up and beyond expectations. Tom always oversees your needs for your vehicle to your liken. Car is always washe Helpful and resourceful for your needs, Up and beyond expectations. Tom always oversees your needs for your vehicle to your liken. Car is always washed and rental provided for me.the service adviser was very pleasant and also cared for you and made sure of the repairs needed, name? 7-15-2014 More

New Tires and Brakes!!! I worked with Kelly at the service counter. She was great from scheduling to completion of the job. The replaced 6 tires for me and installed new fron I worked with Kelly at the service counter. She was great from scheduling to completion of the job. The replaced 6 tires for me and installed new front brakes. Thanks for the great service!! More

Not real happy. Not sure where to even begin... Dropped truck off on Monday, on Friday, service rep called to tell us he didn't even have our vehicle to work on? RE Not sure where to even begin... Dropped truck off on Monday, on Friday, service rep called to tell us he didn't even have our vehicle to work on? REALLY? Brought it in there for 3 different things to be fixed... only one thing was done. "Forgot" to tell me they couldn't fix one of the problems, and the third problem had to be fixed while I waited for over an hour in the lounge. Very poor. I am disappointed that I bought my car here and have to deal with this service department each time I have an issue now. More

Ford rear end Having purchased a new vehicle and only having 500 + miles on it we were set back when told by Brent that the rear end had to be changed out. Thanks Having purchased a new vehicle and only having 500 + miles on it we were set back when told by Brent that the rear end had to be changed out. Thanks to Brent and his reassurance and commitment to the endeavor of getting the issue resolved we avoided a problem. Brent stayed with it the entire time and was the best ambassador any company could ask for. He never said that it was not his problem or try to blame someone else the entire time. I would recommend that when you have to involve service ask for Brent. We would purchase a new vehicle from North Country Ford simply because of Brent. If he left for another agency i would be certain to leave and move my business just to follow him. The other point to bring up is his commitment to women coming in for assistance. He was committed to making sure my wife was taken care of and pleased. His greatest strength is empathy for the customer. Luther North Country Ford can be very proud of their service and sales teams. Both show a desire to help the experience of the customer. Thank you to all. More

Like my new dealership!!! A couple years ago I changed my vehicle to a used Ford Expedition and had to go looking for a Ford dealership where I would feel comfortable going - p A couple years ago I changed my vehicle to a used Ford Expedition and had to go looking for a Ford dealership where I would feel comfortable going - particularly as a woman. North Country Ford has been a great find! They have consistently treated me well, been patient with my questions, honest in answers, and always done the requested service to my satisfaction. Tonight, knowing I was leaving on a trip, completed my service in quick order. Thanks Tony!! More

recall and oil change when i called to set up a time they were able to get me in right away! got the work done on my car fast and communicated with me well Thank you North when i called to set up a time they were able to get me in right away! got the work done on my car fast and communicated with me well Thank you North country for making this an easy hassle free service. More

Good, small frustration We've always been happy with our service. However, I was frustrated yesterday. I was told to bring my truck in for a leak at my last oil change, I did We've always been happy with our service. However, I was frustrated yesterday. I was told to bring my truck in for a leak at my last oil change, I did yesterday, hauled my 2 young kids, their car seats, took the shuttle back home, got a call 6 hours later that they didn't fix anything. Apparently the technician at my oil change was mistaken. Would have been nice to avoid the hassle. Otherwise, always great service and the staff is top notch! More

Fantastic Service Brent was very professional and very quick responding to my problem, he was able to service my car faster than estimated. Brent made sure I was satisf Brent was very professional and very quick responding to my problem, he was able to service my car faster than estimated. Brent made sure I was satisfied with everything! Brent and North Country Ford have always taken care of me!! More

Focus Clutch replacement North Country Ford was very efficient in diagnosing the issue my car was having and fixing it properly. I was very satisfied with their work. I felt l North Country Ford was very efficient in diagnosing the issue my car was having and fixing it properly. I was very satisfied with their work. I felt like they value me as a customer and want to provide me with the best service possible. More